Citizens Bank is appreciated for its friendly and helpful staff, with customers often highlighting the professionalism, patience, and courtesy of the employees. Many customers have had positive experiences with branch managers and staff who consistently provide excellent service, making them loyal to the bank despite offers from other institutions. The bank offers the convenience of multiple locations, which customers find beneficial. Opening accounts at Citizens is generally straightforward; one reviewer noted that they easily opened a joint account online, unlike at other banks where technical issues or lack of clear guidance caused frustration. When problems do arise, staff members such as Burgess Bent have shown patience and dedication by assisting customers in retrieving lost data and staying online until the account was set up. While the overall service is praised, some mention that the branch on Forest could use some updates to improve the environment, as the decor felt outdated to one customer. Overall, Citizens Bank earns loyalty through its helpful staff, easy account access, and consistent customer care.
I like Citizens bank. However, the little branch on forest.needs a little tlc. When I walked in for the first time, I felt likeI time traveled back to 1985.
