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“Great bank, and very personable staff! This is NOT part of Navy Federal Credit Union!!!!! That is incorrectly listed for some reason. It is a local credit union in Dover, Delaware, and is a completely separate entity.”
“I need to start with thanking Margret Pellot at the Fox Run Del-One location to have me consider moving all my business accounts into Del-One. Margret linked me with Michelle Bergold to walk me through what one could expect to be a very stressful process. Michelle is excellent…and there has been zero stress through this seamless process. Highly responsive. Fabulous energy. Wonderful customer service.
I also received a courtesy call from another one of the Del One team members wanting to confirm recent account activity to check in that I was aware to ensure account security.”
“I went in for some fraudulent charges on my account. The entire team was super supportive and will provide direct contact. Thanks again Julie Wolfe and JR Davis!”
“JR was extremely helpful and got my situation fixed with no issues ! There were also two other ladies that helped and everyone was extremely nice . Thank you to the team at dover location ! Please give these worker the recognition they deserve :)”
“Never had an issue with this bank. Best bank hands down. I dare not go to another bank that charges you fees to hold my money. Great customer service. Anyone who has anything to say about this bank obviously had one bad experience and decided to comment. Credit Unions are better than any of those big banks. There are folks in the comments talking about long wait times, access to information, and etc like these big corp banks like TD BANK and PNC to name a few don’t have these same problems. U have one issue that doesn’t work with you and you complain a bad review. Maybe there’s a reason that happened to you. Your energy is already wrong when u approach the problem. It’s only going to get worse.”
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“Toby and the manager Veronica were such a pleasure every time I have come in to handle my account. They are professional and very personable. Great service and even better care.”