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February 2024 by Christopher Menge
Nicely organized. Trendy visuals. Hard to locate assistance at times. Extreme smell from perfumes, lotions, etc.
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January 2024 by Anna Scarpallini
Attitude from cashier when you decline giving phone number, email, etc for loyalty program. Misdirected anger. If management is pushing loyalty program get mad at policy not customers who don't want to join. Rewards program isn't all that for an infrequent shopper. Shouldn't have to give personal info for $8 cash transaction. Then lies and says need info to make future return even WITH receipt.
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January 2024 by VA
Just drove 30 mins in rain to do a return and the store is CLOSED- it’s 6:53pm on a Saturday 1/6/24 no sign explaining or nothing. Waste of my time.
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December 2023 by Elle Edwards
I have been a Ulta Cardholder since 2014 and have always been treated decently and respectfully by all of the Ulta staff. Today, December 19, 2023 I had a horrible experience with a young lady named Amber, at the Dover, Delaware store, who identified herself as a “Manager”. She was rude and spoke to me in a condescending manner over a curbside order.I couldn’t believe her disposition which was Horrible! To be a Manager she should be ashamed… her customer service skills were Absolutely Awful to the point that the customer behind me stopped me in the parking lot about the way she spoke to me. He said he was going to complain. I’m in the process of preparing my letter of complaint against her to the store General Manager and Corporate with detailed information regarding how I was treated.I will not be returning to the Dover,Delaware store as long as she is employed there due to poor treatment. Beware of Amber, and if you’ve been mistreated by her I highly suggest you complain as well to the General Manager & Corporate because she (Amber) is a poor representation of Ulta.
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November 2023 by Bella Moore
Currently closed without warning or updating store hours online. This has happened multiple times before and is ridiculous for those that drive just to come to this store. Atleast update online hours so people know not to make the trip.
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November 2023 by liv
good store but can y’all not claim u close at 8 and then close ur store at 7:30 like u srs
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October 2023 by Sierra Aaron
Amazing customer service! I was very nervous coming in today because I have not done make up seriously in a very long time. I'm a work from home and go to the gym kinda gal and rarely make time to go out! We got invited to go out with some friends this weekend and I had NO make-up, not even the basics. So today I met the WONDERFUL Erik. He made me feel seen! I didn't feel judged not knowing make up terms or what to do or look for. He made wonderful recommendations that did not break the bank and did so effortlessly!! I was in and out in less than 15 minutes. Erik deserves ALL the raises and praises!! Thank you for making my first night out in forever easy! I can't wait to use my new products and look goodt!! ?? ASK FOR ERIK IF YOU NEED HELP HERE!
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September 2023 by 2mega lott
It was a wonderful treat. Customer service was amazing. And the latte candle smelled like barista good memories. Almost cried.
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September 2023 by tina taylor
Had my makeup done by Monae Alexander for my wedding day. She did an amazing job and I couldn't have been happier with the results. I would whole heartedly recommend her!
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September 2023 by Anita Mengarpuan
Ulta is always a good time! ? Store is clean and well put together. Staff always friendly and willing to help
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August 2023 by Destiny Martin
My experience today in Ulta was a very rude cashier, talks to you in any way she wants to in front of other customers in a very disrespectful way. There are other options to buy make up. She did not want to help me on the floor with the make up. Very rude.
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July 2023 by Marie Bartkowski
I purchased foundation that I thought matched my complexion. When I tried the product at home, it was definitely off color. I used it a few times and also bought a second one at the time because I just applied for their credit card and took advantage of the 30% off. About a month later I returned both and received full credit, they looked up my purchase history and I was able to choose a color that was doable
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June 2023 by amber scarborough
This store is amazing. They have something for everyone. There's always someone there to help you. It's a whole pleasant vibe now.
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June 2023 by dayna
Always have a great experience here. Was looking for perfume and Marlicia was so helpful in finding my new signature scent!!!!
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May 2023 by Jinny Trang
Ask for Erik to match your foundation! He is an expert and went above and beyond more than any other store rep I’ve ever come across at Ulta.
