PepUp is a reliable and customer-focused propane service provider with a strong reputation for excellent support and quick response times. Customers appreciate their friendly and knowledgeable staff, especially during emergencies. In one instance, a driver promptly arrived to help start a vehicle, even checking if assistance was needed, and displayed a caring attitude that earned a 5-star rating. The company's customer service is consistently praised as fantastic, with many customers giving five-star reviews for their estimates, installations, and propane filling services. PepUp responds swiftly to urgent situations, often within hours, and their team demonstrates understanding and professionalism. For example, when a customer ran out of gas due to a faulty thermostat, PepUp responded within 2.5 hours, with friendly technicians who diagnosed and repaired the issue efficiently. The staff, including technicians and after-hours responders, are described as cheerful, knowledgeable, and eager to help, even during weekend emergencies. Customers value PepUp’s family-owned nature, long-standing service, and consistent quality, which keeps them loyal and satisfied. Overall, PepUp is recognized for its outstanding service, professionalism, and commitment to customer care.
How do they not get more stars? They're customer service is fantastic! We've had great experiences with Pep Up; estimates, installs and filling. Five stars all day long!
November 2021
Had a new Heat pump and propane tank installed; Mike, BJ and all the crew were professional, courteous and showed immense expertise with the installation.....VERY happy (and toasty warm!)
March 2021
Been a long time customer. My fuel oil tank ran out this morning and they came on very short notice to deliver. I am impressed and happy. Excellent customer service. I highly recommend Pep Up for fuel oil needs.
