“Luis Rivera delivered a load of mulch to my house this morning. He was quick, efficient with hose use of time and delivery skills and was so pleasant! Thank you, Delaware Hardscape, for serving our community. This was a refreshing experience and your driver is a great member of your team!”
“I really like this home depot store!
Shoutout to Saidi in the paint department, she was extremely helpful in preparing the exact color I needed and advising me on the best-quality paint for my project vs $$.. Great experience overall.”
“My son had a project for school. The staff was very helpful, knowledgeable, and accommodating. This wasn't the first time we've been there nor will it be our last. Great service! Thank you!”
“Great experience! Went in for pea gravel bought one ton and they delivered the same day! After an hr or so! Noticed we needed more so We called and everything was done over the phone and within an hr I had my 4 Ton of pea gravel. Amazing driver, very friendly and helpful and did a great job. Will definitely recommend!”
“⭐️⭐️⭐️⭐️⭐️ Outstanding Customer Service at Home Depot
I had such an incredible experience at the Home Depot on 100 Suburban Dr in Newark, DE that I felt compelled to leave this review.
First, Pete in Tool Rentals was truly exceptional. From the moment I walked in, he was warm, welcoming, and incredibly respectful. I had absolutely no experience using a power washer, and he took the time to teach me how to use it without any hint of condescension—just patience and genuine kindness. I even shared that I needed the power washer for my deck because my dog is sick, and Pete was so sweet and compassionate about it. When I tried to tip him, he kindly declined. His empathy and professionalism meant more to me than he probably realizes.
Next, Sam went completely above and beyond. He wasn’t even working in tool rentals, yet he still took the time to help me. Even more impressively, despite having a line of customers of his own, he asked a coworker to take over so he could personally help me load the power washer into my car upon my asking. He never once made me feel like a burden or like it “wasn’t his department.” He was extremely careful, made sure not to mess up my seats at all, and showed so much consideration and thoughtfulness throughout the entire interaction.
Lastly, Otis absolutely made my day when I returned the rental. Even though unloading wasn’t technically his role, he happily helped me, was incredibly careful with my car, made me laugh, and once again declined a tip. He made me feel genuinely welcomed and at ease.
I want to say thank you to all three of these amazing employees. As a woman who lost her older brother (and only sibling) six months ago and is no longer living with her dad that normally would help, moments like this matter deeply. You all made me feel empowered, respected, capable, and supported—not just as a customer, but as a person.
This is what exceptional customer service looks like. Home Depot is lucky to have Pete, Sam, and Otis. ? Thank you times a million.”
“They're always helpful when I need some assistance in the store. I've also tried their pickup service and that's good for anyone who doesn't want to go into the store or who has a heavy order like mulch.”
“Usually have what you need. I usually go to Ace for the customer service, they are the very best. But the home Depot here does not seem to have a huge turnover in personnel. Familiar faces abound and are reliable in knowledge of inventory and location.”
“If you order online for delivery, Pike Creek Flowers doesn't deliver their own orders. Their sister shop, Christiana Flowers, completes all deliveries. I received a phone call from Christiana assumed it was a scam.”
“I've been purchasing my mulch and soil from John Orsini for more than ten years and have ALWAYS been thrilled with the quality of the product he delivers. I ave never gotten any non-organic materials "accidentally" shredded into the mulch like I have experienced with other companies. But my favorite is the soil he has provided that is a blend of mushroom soil and top soil and I have used it for my raised garden beds. The volume of vegetables that have come out of that soil has been staggering and was so overwhelming that last year we reduced the number of tomato vines and we STILL had more than we could harvest and eat on a weekly basis!”