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November 2023 by Amber B.
Time and time again this place messes up our families regular prescriptions! Had to go to the hospital for a bad sinus infection, my rx's were sent here at 10am. I get a message at 3pm that me meds are ready. I sit in the drive through for over 30 mins to be told that there was a "glitch in the system" and that my meds aren't even in the system anymore. That "they have never seen this happen!!" WHAT THE ACTUAL FUDGE?? Y'all do this all the time and I am so sick of you people. The attitudes of everyone working in the pharmacy sucks too. I just can't understand how you do this for a living if you continuously treat people like trash. We are most definitely switching pharmacies now. Then they say come back in 30 mins, I said I'll be sitting in the parking lot. I get a call 15 mins later saying she got the meds to go through, but they won't be ready for 20 more mins.. WHAT???? This is absolutely unacceptable!
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November 2023 by Getsuum 302
**** this place. Been going here for years. Now it's worst than ever, switching pharmacies this week. Just waited on hold for 37 minutes to get hung up on. Called back, waited another 23 to confirm medication that I already ordered on their app that was messed up on their end. This is at least the 5th time it's happened. Last time went up there for meds that were ready only to wait over an hour to be told only half were done and they had to order more. So unprofessional,
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November 2023 by Karen W.
Had the best pharmacy experience today!! Went for a scheduled shot... fast service and kind pharmacy employee! Does everyone complaining understand that if they used the Walgreens app for renewals and select delivery lines would be shorter and they MIGHT be happier??
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October 2023 by Chris Davis
I hate this place. I've been using this location for years and it's truly terrible. I'm going to look for a new pharmacy because I can't take it anymore. Ridiculous wait times every time you go whether inside or drive-thru. Auto refills never work. They gave my prescription to the wrong person before and gave me another person's prescription. I called to tell them that they gave me the wrong prescription and it disconnected after 10 minutes of holding. I called back and was on hold for 57 minutes when someone picked up the phone, set it on the counter for a few minutes and then hung it up. Now I have to go into this hell hole and wait 30+ minutes again just so I can tell them they messed up and they'll tell me to come back tomorrow and wait again to pick up the right prescription.If you look at all the different local pharmacies' Google reviews they're almost all terrible. These corporate pharmacies put all of the local ones out of business and then understaff and undertrain their employees and you're left with no choice but to deal with it.
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October 2023 by SiK Imagery ©.
I wish i could give NO stars. This place is absolutely THE WORST I have ever experienced in my 40+ years of needing to get prescriptions. As soon as i get my last one filled, I'm changing pharmacies immediately. I don't even have the words for how bad this place is. I've absolutely had enough. I hate this place with every molecule of my being.
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September 2023 by Christopher B.
Had to wait an extraordinarily long time for a vaccination for no apparent reason (I was the only one there and there were 6 pharmacy employees) other than they didn't have it together and were in no rush.
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August 2023 by Kelly Grill
I have never gone to the 5 points location and not waited at least 30 minutes. The pharmacist is very unprofessional. He obviously can’t handle his job cause he will hang up on you if he doesn’t know an answer. Extremely rude all the way to the top!
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June 2023 by Dewey Beach
This place has gone downhill so fast the last 5 years. Pharmacy is terrible. Hours are terrible at pharmacy. Drive thru is open whenever they can find someone to work it but it’s sporadic. Auto refills never work anymore. Bad service. These 5 star reviews have to be fake.
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May 2023 by Pop M.
It used to be our go to pharmacy when unable to get to our DOD pharmacy at Dover AFB. They stopped accepting Veterans medical needs at DoD prices and without a plan are outrageous. They dumped their Vets , charge retail prices and their service for that is completely inept. Have not seen the inside of that store for anything in over 6 years and will likely never have reason to go back.
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April 2023 by James Davis
Auto refill REGULARLY misses actually refilling your prescription. This'll be the 3rd or 4th time I've run out of my prescription because of it.
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January 2023 by George W.
are used to shop here a lot get all my prescriptions now you have to wait hours and days to have a prescription refilled. So I switch pharmacies and I now go to Walgreens in Milton Delaware, which is a great place to go to your prescriptions are done. the people are friendly wish I could say the same for the Lewes location
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December 2022 by Greg Senko
Great customer service and help
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November 2022 by Ashley Kabino
They first cut hours, now shut down the drive through due to short staffing. I can wait. But I do not agree with everyone waiting inside up to an hour wait in line with healthy mixed with sick patients OPEN THE DRIVE THROUGH BACK UP it makes no sense. I'm looking into another pharmacy offers drive through service.
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November 2022 by V H.
After going to the Rite-Aid on Savannah Road and the Acme on Coastal Highway.....kudos to Walgreens at Five Points (this location is my primary prescription pharmacy). Neither the Acme or Rite-Aid were busy, but at both of the places the staff was rude. Yes, the waits are long at Walgreens, but I have never had anyone be rude, nor have I ever been rude to these hardworking people. The only reason for the four stars is because they could improved the system for finding the filled prescriptions. Their process seems to be the primary reason for the wait, because it takes too long to locate the prescription. Walmart Pharmacy has the pick-up process perfected.,
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November 2022 by Elena C.
Walgreens pharmacy in Lewes, DE is atrocious. From 30-60 minutes wait times for prescriptions no matter what time of the day. 1/2 the line are elderly with no seating until the end and many fear losing their place in line. I have switched pharmacies, I hope others do too.