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December 2023 by Lisa Waldren
My husband and I are new to the area. Horrible customer service over the phone from a banker named Steve. He was completely stoic, not warm or friendly at all. Was non responsive to my questions about a loan, and was quick to rush me off the phone. I wanted a simple answer about debt to income ratio for a loan my husband and I were applying for, and he could not even answer simple questions with any helpful detail. Shame on M & T for letting their customer service slip. We will be switching banks!
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August 2023 by Mi Fo
I went to the drive thru with a deposit. I was the only person in line. Not many cars on the lot or people inside. They never said hi or anything. I waited 10 minutes. Finally the deposit slip came out. They still didn't say thanks or anything. I think the only reason they helped me at all was because another customer pulled up to the drive thru.
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April 2023 by Travis Shalaby
Friendly, and knowledgeable staff
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March 2023 by Tamara R. Jackson
Count your money in front of the ATM camera before you drive away... I withdrew some cash and it was $10 short because there was a $10 in the middle of the $20s. The did refund it though
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October 2021 by Maria C.
Worst bank ever since it shut down right after I opened my account. Now I have to drive to Long Neck. Toal BS
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February 2021 by Ms. Diaz
The website was down from Friday night until Monday morning last month. You couldn’t even call Customer Service, because there phone system was down too. They didn’t post on there Facebook page until Monday, letting customers know what the issue was. I saw online that they had a data breach?
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November 2019 by Danny B.
I have to say this is the worst bank I have ever dealt with. For over three months never got my 753 dollar check back that State Farm wrote to me for insurance when my boat cover was damaged, I have called over 37 times three months when i did get an answer some employee gives be wrong address or they said never received it. Then after 14 more calls someone answers tells me to fax. I waited 2 weeks get ahold once more said it was the wrong fax number finally after 3 months and my insurance company calling still nothing. Imagine if you had an accident how long would it take to get anything you got through this bank would never get it fixed. Poor communication team. Won't let you talk to the insurance team. And I might add very rude to me. I turned them in to bbb and they sent letter finally and still nothing. Remember this stated in August 29th. So almost 3 months. I would give the -10 stars if I could. Please people DO NOT go with this bank at any location bearing that name banner. Really is a very very un-professional business. I had to resort in hiring an attorney so hope I get an answer. They bully you with the checks. But when a payments due they are on you like no tomorrow. M&T Bank please sell to a real bank that treats customers well. Or do us a favor and just go out of business please.
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May 2019 by Taylor Wolferd
I have had a good bit of issues with my physical bank card, & account. The issues have in no way been the fault of the tellers or other employees at this bank however, & they have been incredibly helpful, & efficient in sorting out every issue I have had. They made an especially difficult time in my life much easier, especially Sarah, & a few employees on their customer service helpline. They provide wonderful customer service here!