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February 2025 by Alex Strakes
Getting multiple phone calls daily and have never been in the store, done business with them, nor requested information. This is ridiculous.
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October 2024 by Beauford Insurance Group Grant Beauford III
The gentleman, I think his name was Joe, was very helpful, courteous, and professional.
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September 2024 by Jake Blizzard
Very antiquated business and unprofessional business practices. This company has red flags a plenty!
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July 2024 by Alyssa gray
If I could give them a zero stars I would! Joe is the worst. Literally brought a washer and dryer to my house I told them they don’t have to hook up I’m in a rush to go back to work. He says they can’t give it to me if they aren’t hooking it up so I say I can pull the other washer dryer out the room will only take a second they can hook it up. He tells me you have a washer and dryer you don’t need this one. I’m telling him this one is broke and how is it any of your buisness if I have one already I’m trying to upgrade it and the other one messes my clothes up and I’m paying for this one? I said they could come in and hook it up and he refused because I have one and wasted my time. Don’t go here and do not go to Joe!! The absolute worst place and I have rented before! He needs to be fired! That is absolutely ridiculous I don’t even feel comfortable going back then contacted the other store and told them don’t rent to me??
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February 2024 by Vincent & Vonana Jackson
Always good business
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January 2024 by Jackson
Always good business
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August 2023 by Kammie Radcliff
Purchased a bedroom set bout 3 yrs ago. Paid it off less than a year ago. last night my husband plopped on the bed and the bed frame broke!!!! Bedroom set was around 5000.00 called customer service and was told there was nothing they could do for me because it's been more than 60 days that my furniture was paid off. Poor quality furniture for the price. A bed frame should last more than 3 years
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July 2023 by Mary Broomall
My store in new castle is the best. The people are wonderful they are kind respectful and curtious. When I have a problem they address it right away. Thank you for everything. Mary Ford.
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July 2023 by Shannon Hallmon
I LOVE AARON'S THEY WRK W ME WEN I WAS LATE I PAYD OFF 3 THINGS ALREADY N ABOUT TO GT A 65'TV GREAT CUSTOMER SERVICE N THEY DO UNDERSTAND THERE CUSTOMERS
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February 2023 by Asia Boyer
If I could give no stars I would it’s terrible the way a business you’re giving your money to would treat you. Sometimes all payments can’t be made on time but Aaron’s doesn’t understand that instead they make things personal and call you from employees personal phones when you can’t get around to answering their calls. VERY UNPROFESSIONAL it says nowhere in the contract that when you don’t answer the store number we’re allowed to call you from many different numbers to get in contact with you. I would NEVER recommend anybody do business with Aaron’s especially this location (basin rd). I usually don’t even do reviews but I would rather people see this before they even think to do business with them!!!! Save your money and try other places that actually have respect and don’t send threats when you can’t get to the phone.
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December 2022 by Niasia Massiah
I’ve been coming to new castle Aaron’s for years. Joe IS AMAZING! His staff are great too. Everyone so friendly and welcoming. It’s not everyday you walk into a business and instantly greeted with a welcoming smile and immediate help. Thanks a ton Aaron’s. Great deals and prices.
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October 2022 by Sylvia Blackburn
The manager joe is great I have been going there for years he always make sure you are happy we had a miss understand at first but we got over that hump very quickly every one there is very good at what they do
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September 2022 by Michael Duerr
Basin Rd peeps are the best my husband and I will only go to Basin Rd Aaron's.
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September 2021 by R
Excellent service and a great selection
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August 2021 by LaDonna Love
I want to give a good feedback to the salesmen name Mr. Craig at the New Castle store for Aarons. He is the only one who treat customers with respect. He asks very professional with a consciousness with benefits. He try to meet customer expectations like go up and beyond duty with excellent customer service. He do not over charge us and he is very polite. But the rest of the staff at that store just have no respect to customers. Like acting in a unprofessional manner, over charges customers when their bill is late, provide hidden charges like over the phone they say one thing and when you come into the store its another price within that same week, they will lie to you, argue with you, and refuses to take your payment when you pay a partial payment. The bottom line why are they in business! Why is the law enforcement come after them and why they are not sued for harassment. Well customers like myself we need to make it happen! They need to go out of business because it's our money that keep them operated. And we are the one we should be respected. Also, they will call your home, work, and references up to four times a day. This to is considered harassment so call the nonemercency number in your area and then use it to take them to court for compensation. Harassment is a law! Sorry Aarons at the New Castle store and other stores your employees have to be in a good behavior and follow the law. That is why I asked to be transferred to your store because of the amount of calls I were getting from the store on Marrows Rd. Keep up of what all of you employees working for Aarons. Evenly you will be arrested, loss job, or get sued. Your staff better act like you know with good behavior, stop lying, and over charging customers. Enjoy this complaint from both stores.
