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October 2023 by Tracey Weismiller
Just purchased a 2024 Integra from Lorenzo. He is one of a kind. He made the buying experience perfect and stress free! If you are in the market for new car you won’t be disappointed with him as your sales representative.
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September 2023 by Madison Sampson
My lease recently was about to end and I was on the hunt for a new car. I previously had a Honda and was looking to upgrade. I went to Acura and immediately caught interest in both the TLX and the integra newer models. Christopher Ramos immediately approached me and my mother and was willing to answer any questions that we had. I was unsure about my decision and Chris provided me with the time to consider what I wanted but made sure to continue follow up. I came in on a Friday to look at the car again and contacted Chris to ask a question. Chris offered to come in as it was his day off to further assist me, which was beyond nice. When he arrived he assisted me with the paper work and helped with process of trading my car in and transferring my belongings from one car to the new one. Chris was sure to explain to me all the features of the car and assure me that I was making the right purchase. I felt very comfortable telling Chris my needs and he was open to listen and accommodate me. I decided to get the 2024 acura integra and I LOVE IT. This is my first acura but for sure will not be my last. I look forward to working with him in the future.
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September 2023 by Ashley Spangler
Traded my MDX A Spec for a TLX Type S. If you’re looking for a great experience, Lorenzo is your guy!
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September 2023 by Michele Hunt
Fantastic experience at Hertrich Acura. Athena was our sales associate and she was beyond amazing! We knew what we wanted when we arrived and Athena was on it. Thank you! Also, Michele was wonderful with the paper process. The clerk I don’t remember her name, also very sweet and helpful. Thanks you guys are awesome!!!
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September 2023 by Angela Croop
I will NEVER buy another car from anyone again other than Lorenzo. He initially sold me my first RDX when I decided to lease my first car. I had it less than a year when I decided he provided the best option for a new vehicle and I wanted to own it rather than lease it. I traded it in for a brand new RDX and actually made money on the deal! I was so happy with my new car, and the experience that when it was time for my dad to get a new car after an accident, we didn’t think twice about heading over to see Lorenzo. We didn’t consider any other car dealership or salesperson! My dad bought his TLX, and here we are. Three Acuras in two years and we couldn’t be more thrilled. If you want someone that actually cares about what you want and doesn’t see you as just a dollar sign- check in with Lorenzo. You won’t be disappointed. He is also always helpful if I give him a call when I don’t know how to work all my features ?
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September 2023 by William Strattman
I went to Hertrich Acura on Saturday, 9/9, to test drive the new 2024 Acura Integra A Spec model. I’ve been researching cars for the last few weeks and I wasn’t sure what direction I was heading in. When I walked into the dealership, I met Chris Ramos, a new salesperson at Hertrich Acura. I told Chris what I was looking for in the vehicle and asked if I could test drive the car. Without hesitation, Chris got right up and walked me out to the cars to show me their inventory. I found one that I liked, so we went for a nice ride and Chris explained all the different options the Integral to offer. He was very professional in his approach. I felt no pressure whatsoever and Chris & I had a nice discussion about selling cars in today’s market. My first new car purchase was a 1995 Acura Integra at 22 years old. Now, I’m happy to report that I purchased my 2nd Acura Integra (2024) at 50 years old, with the help of Chris Ramos!! Be sure to ask for Chris Ramos if you stop into Hertrich Acura in New Castle on Route 13. Best of luck, Chris!!
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September 2023 by Justin O
0? muy desilusionado, me arrepiento de haber comprado con Hyundai
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September 2023 by Richard Joslyn
Working with Lorenzo was a great experience. A wealth of knowledge when asking of a brand I’ve never owned. Gladly buy another Acura from him as time rolls on.
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September 2023 by Mallory Knudsen
Lorenzo Hendricks at Hertrich Acura is not your average car salesman….He is super professional, trustworthy and insanely knowledgeable about Acuras features. Never too pushy, as most car salesman can be and will ensure your vehicle is safe and in great condition! Lorenzo sold me my 2014 RLX when I was in a major pinch financially and with my last vehicle that wasn’t in the best shape .. he got me a great deal on a beautiful car that was exactly what I dreamed of AND worked hard to give me a price that fit my budget. The process was quick and efficient. Hands down, by farrrrr, THE BEST interaction I’ve ever had buying a car. I’ll never buy a vehicle anywhere else again. I couldn’t be more thankful for the care and experience Mr Hendricks delivered! Thanks again Lorenzo!!
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September 2023 by Michelle Upperman
When I went to Hertrich Acura I had already test drove several other vehicles and was over the process of car buying. However, when Shaun Clark assisted me at Hertrich he made the process seamless and easy. I was in and out of the dealership and was still able to enjoy my day! He walked me through all the features of my 2023 MDX and even assisted in setting up many of the settings, so I did not have to do anything when I got home. Shaun did an amazing job of explaining all parts of the process and provided all the necessary information I needed. His service was professional, personal, and high quality. I have and will continue to recommend Shaun to anyone interested in purchasing a vehicle.
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September 2023 by Kelly Phipps
Everything about buying my car at Hertrich of New Castle was amazing!! I came in to look at a car on a Friday night right before they closed. It looked like it was in great condition online and it was everything I looked for. As soon as I got there, Chris jumped outside and helped me answer all my questions, let me take the car out on a nice drive, showed me everything about the car and stayed late to help me that night. The next morning I came in and bought the car. The whole process was super easy and fast! Chris was great, he was super kind, had all the answers to my questions and was very responsive! Thanks for all the help Chris, I love my Acura RDX I purchased with you!!!!
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September 2023 by Michael Cunningham
I came in on July 22nd purely on impulse, I'd been eyeing the 2023 Acura TLX Type S for a while now, I had seen they had several in stock, one in Performance Red Pearl, but had not seen it on the lot the weekend before when I drove through to peek at them. I decided I wanted to drive a Type S that day, not even thinking about buying, honestly, I just wanted to see if this car was truly a rival to the German cars I've owned previously and take a ride in a brand-new car. So, I pull in, we walk into the dealership and right there is where I see the car, I had been obsessing over for the last three week, right on the showroom floor (which explained why I hadn’t seen it out on the lot) the 2023 Acura TLX Type S in Performance Red Pearl with the Ebony Ultrasuede. I walked over and this is where I was met by sales consultant Christopher Ramos, I explained that I was interested in the red Type S and said I’d like to go for a ride in one. It took us no more than a minute or two before he had a set of keys and we walked out to the lot. He started the car with the remote and we were able to hear a cold start which really let us hear how the sporty the exhaust sounded, we did a walk around the vehicle where he pointed out the defining characteristics of the Type S and we also took a look at the engine and we very impressed not only with his knowledge of the vehicle but also the technical specs of this powertrain. The fit and finish of the vehicle was very nice as well. So, get in the vehicle and we set off on the test drive and this is where the car itself did most of the talking. Chris just told us which direction to take, and he just let me get a feel for the vehicle, car was driving excellent, I was very impressed with the handling and performance of the car and was hyped to finally get a chance to drive the vehicle. Despite the eventful drive, I had my mind made up that I needed to have this car (and spare tire kit as well). I had just turned 30 and decided I need to set off my next thirty years with a gift to myself I was sure to remember. Mind you, an hour before this I was just walking in here to take a spin in a new car, I hadn’t planned on ACTUALLY dropping close to sixty grand on a brand new car, and hadn’t really wanted to get rid on my Golf R but we went over numbers and different financing options and I let him know that I needed some time to think it over as this was a big financial decision. Over the next week both Chris Ramos and the Sales Manager Chris Anderson helped me along the way with appraising several of the vehicles I owned and answering numerous questions throughout the entire week about financing offers, trade in values and negotiating pricing on the TLX. After getting a number on all my cars and getting my financing all set, I walked in after work on July 31st to buy my first ever brand-new car to go into my 30’s with a bang. I was so hype. I will say there is a big difference in buying a new car opposed to buy a used car. One thing that I’d never gotten to do with buying secondhand cars was getting to choose options and other accessories, so when I was handed a paper and was asked to pick out any accessories I wanted, right off the bat I checked off the spare wheel kit. When it came time to sign papers I was in and out the door quickly and honestly the entire experience couldn’t have been better! I would recommend Hertrich Acura and Chris Ramos to anyone thinking about buying an Acura. I will return if I ever I want another vehicle, although I don’t see myself getting bored with this car anytime soon.
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July 2023 by Amanda Mess
I was reluctant to travel to Hertrich Acura when there is an Acura dealership closer to my home, but the buying experience was absolutely worth it. Oeut went above and beyond to make sure I drove two hours back home in a TLX I love. Thank you!
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June 2023 by Cherell Alexander
Althena was the best! She made the process seamless. I expected this to be a lengthy process but it was the total opposite. She answered all my questions and was very knowledgeable of the car I was interested in at Hertrich. If you're looking for a car definitely ask for Althena. She even contacted me afterwards to ensure everything was going OK!
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June 2023 by Pop M.
To be as succinct as possible making a simple inquiry with this Dealership met with disrespect, an argumentative and inept sales person and further exasperated itself by being disrespectful and establishing parameters I needed to meet before they would provide a single answer to a simple question. I have never, in five decades of buying and leasing have ever been confronted by anyone who tried so hard not to sell a vehicle and simultaneously insulting the person asking the question. Seems to be indigenous to Hertrick Dealerships and I've visited and bought from a few. Judging by the ratings here I see nothing has changed perhaps even digressed. Based on my experience I could not recommend this dealership and would advise to proceed with caution at any Hertrick dealerships.I urge management not to respond to this rating. It's mine and I likely have more experience with Hertrick they they have time working for them. My History with Hertrick dates back 35 years