Metro by T-Mobile offers unbeatable prepaid plans and 5G phones. The service is really good, with friendly and helpful staff. They take the time to walk customers through all the steps, explain everything, and suggest the best device with the best price. The staff is patient, brings a positive energy, and helps save money. Customers are very happy with the service and highly recommend the store. Many report it is the best Metro store they have visited and recommend it to family and friends.
MetroPCS in New Castle handled our SIM swap quickly and professionally. Staff diagnosed the broken phone issue fast, explained options clearly, and got us reconnected without hassle. Reliable, efficient service.
December 2025
He was friendly and went over and beyond to help me and always had a smile on his face and made me switch to this company
April 2025
I called customer support they messed up with my service the lady in store fixed it for me it was a great help it was a good service
