“Hi, I am incredibly late with my review, I was helped on 12 Oct 2023 and it was accidentally. I was calling to reach for the manager for a PA location in Brookhaven over an issue with in-store trade-in status and the delay some 2 weeks later. I was helped by, the new and current manager, I think his name was Bobby. He is incredible. He was so patient and empathetic to the situation and explained the process of what a typical trade-in in-store would be then proceeded to follow with information should a customer not have the typical experience and whom to reach out to. He is so knowledgeable with the procedure, process and explained so in a way he to ensure customers would understand what is expected . He did not have to stay on the phone with me especially when it had absolutely nothing to do with his store but I appreciate the information greatly. Bobby, and I really really hope that was your name, you were incredible and I truly appreciate your expertise and customer service on that call! If you are a current ATT customer I’d highly recommend the services here. If the manager has this empathetic behavior I’d imagine he’s helping the training aspect in store associates as well.”
“Always so clean and organized. The owners are very nice and will help you figure out what you need. Sell and apply screen covers for you. They have cases for any phone, most tablets and laptops. Carry all cables, chargers and accessories. Even had a carry case for my ipod pros, Best prices around.”
“I've been going to KC for many years now. His customer service is great and is willing to help you with any issues you might be encountering.He is considered family in my household. Great respect. Visit this store you won't regret it ?.”
“The young lady who assisted my brother and me was amazingly awesome. She answered all of our questions, was friendly, and professional. The vibe in the store was nice, I really felt welcomed. This is our new location, far better than the other locations I have visited.”
“I bought my phone from thereYes I will beback on Thursday to buy 3 new phones from there. My phone battery went and I need to get the same phone it wasK92 phone that was my favorite one”
“I visited several other locations recently and in the past. This location by far has the best customer service in the world!. A few days ago I had Mike who went far and beyond to meet my needs. He was very knowledgeable and was the most helpful representative out of all the TMobile stores I've visited. He had all the answers and advice I was seeking. I ended up wanting another item and was dissatisfied with the service I received yesterday at location closer to my house so today I went back to purchase that item at the Newcastle one again and was extremely pleased with Bill. He helped me in the most professional and caring way. I'm glad I came back to experience greatness again!.I would give this location a thousand stars if I could!. Definitely the best TMobile store around! They are up to date on pricing compared to other locations and welcome you as soon as you arrive each and every time!. Thank you for being who you all are. You all enjoy your job and it shows! I greatly appreciate it!”
“I just speak into it and it in a right okay do you want me to say the store number or anything hello this is Antonio Rodriguez I'm at the store at the dealership store for where Amber works and Penn shopping center from scale the one to 10 she's a ten she's been extremely extremely helpful she deserves a raised and very polite lady and I just want to say thank you for having her work for your company she's a blessing she helped me with my phone today and like I said you could give her a raise or a good I'm giving her a compliment so she deserves everything thank you”
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“Once again, the Verizon store at Hares Corner wowwed me with their service. This has been the case for the last 10yrs and I refuse to go anywhere else for my phones. During that time I have ALWAYS found their staff to be top notch.”