Public Storage in New Castle offers convenient and accessible storage solutions with a focus on good customer service. Customers can reserve their space for free online with no commitment and use the easy eRental option to skip the counter and go straight to their unit when moving in. The staff, including representatives like Bria, Lana, and Bree, are known for being patient, helpful, and personable. They provide clear explanations, answer questions, and offer tips on storage safety. The premises are in good condition, easy to access from both directions on Churchman's Rd, and the staff are attentive to customer needs, often going above expectations. While there are outside units that require customers to bring their own light, the overall experience is positive, with friendly staff guiding customers through their options and ensuring they find the right unit. Many customers highly recommend this location for its excellent service and reliable storage options.
Hastin was very helpful in answering my questions about auction and move out process.
July 2025
Bria was wonderful she helped me get a storage unit that fit my needs. Service was fast and exceptional.
July 2025
Bria was patient and understanding through my selection process and gave me good tips about storage safety and guided me through the process. Awesome customer service and very personable thanks Bria!
