Self Storage in New Castle, DE

“Thanks to John, Manager at the Newcastle location for his excellent customer service. John was kind and caring enough to notice the units he showed me and location did not fully meet my needs. He suggested to me other locations. In addition he informed me about a New location opening the next day in Claymont that fully met my needs. Thank You!”

“I visited Extra Space Storage and was really impressed with how clean the facility and units are. The staff is great too. Mary helped me rent a storage unit and navigate the app. I really appreciated the time she spent showing me the units and the app. She was very helpful and a pleasure to work with.”

“I had a wonderful experience with this storage facility, thanks to the excellent service from Eric the property manager. He was friendly, professional, helpful, and always willing to go above and beyond to make sure everything was taken care of. The facility is well-maintained, and his customer service truly stands out.”

“Ms. Lisa provided excellent customer service from start to finish! She was professional, patient, and very helpful with answering all of my questions. She made the whole storage process smooth and stress-free, and her positive attitude really stood out. If you need storage and great service, I highly recommend asking for Ms. Lisa!”

“The staff was very helpful in choosing the right size what I needed, also assisted me with technology using of the phone and also letting me know it's good to get the insurance which I did.”

“Ashley was amazing and knowledgeable about the it's and out's of what the prices where, sizes of units available and how quick we could move our things in”

“Would highly recommend to anyone in need of storage. Pricing is fair and the customer service was great. Lana was friendly and very helpful. Would definitely use again”

“Have to sing the praises of Hopkins & Sons Inc. From the first contact with Chris Rohrer to the final delivery out of state they were topnotch! Carly was super helpful in planning the move. The crew were outstanding! Tony, Mike, Dom and KG were super! They packed us and loaded everything on. They worked tirelessly and with good humor despite the heat and long day. On the delivery end, Tony, Mike again along with Tony (younger) worked hard and despite the heat and long way around for the basement items kept a sense of humor. All these workers were professional and had a strong work ethic. Can't say enough good things about them. Everything has arrived in good condition. Highly recommend Hopkins & Sons.”

“5 Stars thanks solely to Bria!

I’ve had my unit for about a month now and in the last week I have been contemplating moving to another storage unit place due to feeling like the price I pay is a bit high. Just when I started to explore other options, I received the kind of customer service that made my 100-and-some-odd dollars a month well worth it ! The other day an acquaintance left a good amount of my belongings outside of their storage unit which was on the other end of the place and expected me to move it all down to my unit on my own, this was done spitefully as they knew I was unable to lift some of these things on my own. As I began moving the stuff I could lift I was asked by Bria if I was ok. I asked her if she had a dolly and explained my situation. She said let me see what I can do for you, next thing I know I had two people there helping me move all of my belongings down to my unit. This made such an impact on my situation and my day as I was already rushing to get to my children and this unexpected situation was going to hold me back for awhile. I can’t say enough how much I appreciate Bria caring enough to find someone to help me. The level of customer service she provided to me far exceeded my expectations, and it made a world of a difference for my situation at that time. To be honest Bria saved me from having an emotional breakdown as I tried to figure out how I would pull this off on my own. There’s nothing I appreciate more than someone going above and beyond to help another person out. I want to be very clear when I say the solo reason I am choosing to stay with public storage is because of this interaction I had with Bria, as I said the customer service she provided me the other day was what made my monthly price well worth it. Thank you so much Bria ! My kids thank you too as I was able to get to my babies so much quicker because you went out of your way to find me some help. I will end this review by saying I have worked in and managed restaurants for almost 20yrs now - obviously the goal is to provide exceptional customer service, so It’s not often that I say I’m impressed with the customer service I’ve received - but I was BEYOND IMPRESSED with the way Bria went about my situation. THAT is the standard of customer service and professionalism and dedication to the job I seek out in potential job candidates. She sets the bar high that’s for sure! And Human to human - thank u for caring Bria !”

“I highly recommend them. They helped me move my vending machine and were reasonable with the price. My biggest worry was the weight and size of the machine; it needed proper equipment and a box truck with a tail lift. They had all the equipment and the process was quite smooth. The owner himself assisted in the move. 👍😀”

“I went in just before close, which isn't cool on my part but my work hours are hectic. Even though it was closing time Donna stayed late to help me out. She is a sweet heart and went above and beyond for me. I'm really grateful and very happy with the unit.”

“A little chaotic due to the switch of companies but the girl at the office is always a big help. Just annoying at first I was calling the old number forever until I went in and spoke to them. We should have been notified of the change but other than that no complaints.”

“I had a great experience at CubeSmart Storage. Stephanie at the front desk was incredibly welcoming, professional, and courteous from the moment I walked in. She took the time to answer all of my questions, made the entire process smooth and stress-free, and provided outstanding customer service. Her positive attitude and attention to detail truly made a difference. I highly recommend this location to anyone looking for a clean, well-managed storage facility with exceptional staff. Thank you, Stephanie, for making the experience so pleasant!”