Price Toyota in New Castle is a certified dealership known for providing genuine Toyota parts and reliable service. Customers appreciate the availability of parts and accessories that fit exactly to their Toyota models, including air cabin filters, wiper blades, timing belts, brakes, oil filters, batteries, and tires, all designed to keep vehicles running smoothly for years. The staff, including team members like Jamar Rankins, are often praised for their professionalism, friendliness, and ability to communicate clearly, making customers feel confident in their decisions. The dealership offers convenient prepayment plans that include oil changes, tire rotations, diagnostics, and car washes, allowing for quick and efficient service. Many customers have bought vehicles from Price Toyota and continue to rely on their service department, citing honesty and excellent customer care. Online appointment scheduling and courtesy vehicles that provide transportation to and from the dealership are also appreciated. However, some reviews mention that the customer experience can vary; while the building is clean and staff friendly, there are concerns about customer focus, unnecessary repair suggestions, and inconsistent communication regarding covered inspections. Overall, Price Toyota in New Castle is recognized for its genuine parts, quality service, and commitment to keeping Toyotas in top condition, despite some areas for improvement in customer service.
They are just killing the time I don’t know why they are not working good instead of help they make you truble for the customer there are there person standing and they work like nothing I don’t why they delay the customer Toyota Dealer ship have to change them otherwise they losing their customer.
November 2023
I appreciate how fast they got the work done and the communaction. Jamar was very detailed and answered all my questions. I love my Camry so job well done
September 2023
The sales people at this Toyota dealership are very arrogant. I was trying to negotiate because price was too high. They said what the price is on the vehicle is the price. If you don't want it someone else will buy is basically what he said from NJ. I was a Toyota person, but now have switched to Acura.
