Walgreens is a well-located pharmacy that offers a variety of products at moderate prices, making it easy for customers to purchase their needs. The store has free parking, which is convenient for customers. The reviews highlight the exceptional customer service provided by the employees. Annika, a staff member in the photo department, is praised for her wonderful and helpful assistance. Stephanie, a pharmacy staff member, is commended for going above and beyond to fill a customer's prescription quickly and efficiently, with the customer only waiting a few minutes. Additionally, the reviews mention other friendly and helpful employees, such as the cashiers and a shift manager, who handled a rude customer with poise and patience. The reviews acknowledge the challenges faced by the pharmacy staff during the pandemic, including staffing shortages and increased workloads, and encourage customers to be understanding and patient. Overall, Walgreens is described as a reliable and customer-focused pharmacy, where the staff strive to provide excellent service despite the challenges they face.
This Walgreens in new castle at community plaza has the worst customer service.they don’t even deserve a star but it won’t let me post this without tapping at least one
April 2026
Took 3 weeks, 6 hours of phone calls for them to never fill the script, can't send the alert, can't look up what the cost of my prescription will be....like what can they do???? why even exist???who is getting service here????
February 2026
Getting a prescription filled is the BIGGEST hassle. Getting on the phone with anyone in the pharmacy to find out about the status of a prescription is even harder.
