Hertz Car Rental
Car Rental
Hours:
1344 Marrows Road, Newark DE 19711
Hours
About Hertz Car Rental
Hertz Car Rental at Newark - Marrows Road offers a wide selection of vehicles, including luxury cars, sports cars, SUVs, EVs, vans, and trucks. Customers can easily book online or through the free Hertz app. Many reviews highlight the friendly and helpful staff, with particular praise for employees who go above and beyond to ensure a smooth experience. One customer appreciated a staff member who was professional, patient, and made the process stress-free, while another praised the staff for their kindness and willingness to help, making it their preferred rental location.
However, some reviews mention organizational issues, such as delays caused by cars needing cleaning or servicing, leading to waiting times. There are also notes about being understaffed and disorganized at times. Despite these challenges, customers appreciate the professionalism of staff members who handle problems well, with one employee stepping in to provide a surprise EV and resolve a vehicle issue, saving a trip. Overall, the location is known for friendly service and good customer care, though improvements in organization and staffing could enhance the experience further.
Most Recent Reviews
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September 2026
Ms. Jenkins at the Newark, De location is absolutely wonderful! Is always recommend her to anyone. And the other staff is great too. They are a great team!
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August 2026
The ladies were so helpful and with out Nia this trip wouldn't have happen. This was one of the best experience with renting a car. I most definitely will be returning 😊
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August 2026
The only reason I keep going back to Hertz is because of Shaq (5 stars for you Shaq). He is really a super great guy. Otherwise Hertz sucks. I have been there 3 times and they are always out of cars (sedans) eventhough I had to pre-book. Then they will ask you to pay extra for an upgrade.
More Comments(196)
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