Car Rental in Newark, DE

“Manny went above and beyond to help me with my rental. I was hesitant to rent a minivan for what I needed and he assured me it would work and assisted me in lowering all the seats before I left. He was friendly, attentive and helpful. Despite the others needing help he was able to help me and assist them without being overwhelmed or distracted. The rental went smoothly without any issues.”

“Herrick Nissan rep "Sunny" was outstanding and honestly, in my 56 years of the "buy a car" routine, it was the easiest and fastest experience to date ? ?Highly recommend his expertise if you're interested in Nissan's products ?”

“I have been renting cars from enterprise on kirkwood highway for 3 years. They moved location. The staff at this marrows rd location were great. I had to rent 2 cars over the last month and even had to extend the one for a couple more days... no hassle at all. Cars were great. Clean. ????”

“I just had the best customer service experience at this enterprise with Malcom. He came to meet me at the dealership with my rental and walked me through the whole procedure so quickly and friendly. My interaction with him made my whole day. Thank you Malcom for being such a bright light during what is usually a mundane type of appointment. Keep on shining!”

“Picked up a long-term rental today. The entire process was quick and easy. Forgot the name of the Owner, but he was a pleasure to interact/deal with and was very accommodating when it came time to answer the few questions I had.I had to swap out the original vehicle because of pet hair (and I'm highly allergic), but again, the Owner was VERY accommodating, couldn't stop apologizing for the oversight and got me into a better, cleaner vehicle with no issue/complaint and rather quickly. (That's the only reason for the 4-star. Wish I could have rated a 4.5 or even a 4.75!)This location is a bit of a drive to get to, but based on this 1st interaction, I am more than willing to take the journey especially when dealing with the high-level of excellent customer service!”

“Whenever my family and I want to make trips for the holidays, Jessica comes to the rescue. Very helpful, nice and makes sure we are happy when we get the keys and when we drop off the car !!!”

“I visited as part of a Budget rental. Still, the staff was great. Also, when I picked up the car, it had a TPMS warning, and trading it for another car was quick and easy.”

“The staff at this location are always so friendly and helpful. We have rented from this location a number of times, always with great results. My most recent trip involved an extended rental but then had complications and a change in return date. They even worked with us on what was supposed to be a prepaid, nonrefundable contract when my elderly travel companion had to be brought home suddenly. Real human beings with a great attitude. Five stars!”

“Myself and my husband took a Lyft to the Newark location to pick up a car. Our car is in the shop and renting a car instead of catching Lyfts was more cost affective however we got there and my credit card company would not approve the transaction because I had already spent $3,000 that morning. Anyway I was upset but Mike Was Amazing! His customer service was impeccable! Even though I was upset he was very respectful and sincere I could tell he really felt bad. He told me don’t cancel just yet so I didn’t. Long story short I went home and ended up canceling. I spoke to Mike and he was so sorry this happened to me. He was genuinely sincere and it really meant a lot to me. He told me to try Turo and MIKE YOUR HEAVEN SENT I GOT APPROVED AND PICKING UP THE CAR AT 2:00! THANK YOU SO MUCH MIKE YOU REALLY MADE MY DAY ”

“A couple of years ago we had a very bad experience with zipcar. We went out of way to get a pickup truck at two different locations and waited around. We called customer service and the ppl that had it said they would be back soon but wasn't and the rep honked the car twice and finally they stopped answering. Customer service promised they would reimburse us if we got a U haul which we did and then we got a huge runaround every time we called to get reimbursed or went in to their office in mount Vernon. So we were done and canceled our membership. Then Avis bought them and I found myself in need of a car to get around in the city from time to time. If there was another competitor I would have gladly used them instead but they are the only game in town and my university subsidizes my membership. They are expanding now and i see zipcar stations popping up all the time. I use zipcar a whole bunch these days to get around to appointments. Rates and car availability are good by where I live. I've had very few problems. Once the driver before me was late 10 mins and I had to wait a few mins. Didn't know whether they were charged the late fee but it did enfringe upon my Rez. I always time my Rez for the most bang for my buck. I constantly take advantage of the fact that I can get the car 14 mins early if no one has it before me and I always return the car 15 mins early so I don't get dinged for the late fee. There have been a few times where I've had to extend 30 mins to an hour via text because my appt was running late. Sometimes there were system glitches where I've had to call in to extend it even tho there is not a person right after me. There was a time where i couldn't depress the parking brake and they switched me out to another car. There was another time when I took a different zipcar than the one i reserved because it was 6 in the morning and I was groggy and they didn't notice until an hour later and switched my Rez. I was surprised I was able to unlock a vehicle I didn't have a Rez for. These are pretty minor things and I've been happy with zipcar but it is pretty stressful if you are running late and don't know if ur car is available for extension. I would also say it also sucks that if there is an issue like gas or Trouble with a parking brake it sucks into your time. They should at least compensate you with a 15 min credit or something. I'll admit that I'm a bad zipper due to this so I'm always in a hurry so I've never refilled the tank ever. Incentives would really help in this area. I would say as long as it's relatively uneventful everything should be fine and it has been. I think if there would be a major issue, they would totally suck. The terms if you get into an accident are really bad and I imagine it would be a major hassle to settle with them and your insurance or credit card company.”

“Visiting from out of town and my first Zipcar experience in DC area. The instructions to find the car are pretty detailed. App makes it very easy to make reservations. I did have trouble booking a one way trip so ended doing a round trip instead. I also couldn't figure out how to give the car to valet since I had to lock it. Other than that, it was convenient, easy and gave me a car for a half day to run errands. Very helpful to have in the city”