Car Rental in Newark, DE

“Vehicle is always available when reserved (they've even had it ready earlier when I've requested!) Staff is ALWAYS so pleasant & helpful. We own older vehicles so we dont like using them for long drives; Enterprise is a huge part of our vaca plans & its refreshing knowing that is one less thing I have to worry about!”

“Enterprise employees at the Newark DE and North Brunswick NJ locations were FANTASTIC! I needed to rent a car after mine died on Rte 287 in NJ and in my most stressful moment, Enterprise came through! Professional, kind, efficient service by knowledgeable guys. Thank you so much!”

“Got the best salesman and a Mustang at a fair price. Go see Gary, he's a car guy that knows what a car guy needs. I have bought from other dealers and didn't have as good a experience. They serviced my car and took care of me better than anyone else. I never heard, That's not under warranty once.”

“Best experience with rental place. First the customer sevice was amazing. They explained the process and what I was paying for. Showed me a vaiety of vehicles and recommended what would be best. Prices were reasonable and vehicles were well maintained. Never felt rushed or overwhelmed and any questions or concerns I had were responded to in a timely manner. Thank you. I will definitely use again.”

“I am so happy to find this location. After using the other car rental places with disappointing experiences I found this location. I rent cars weekly. Everyone in the office are super friendly and helpful. I always get a car that is clean and well maintained. Why go anywhere else? This location is the best.”

“Whenever my family and I want to make trips for the holidays, Jessica comes to the rescue. Very helpful, nice and makes sure we are happy when we get the keys and when we drop off the car !!!”

“The staff at this location are always so friendly and helpful. We have rented from this location a number of times, always with great results. My most recent trip involved an extended rental but then had complications and a change in return date. They even worked with us on what was supposed to be a prepaid, nonrefundable contract when my elderly travel companion had to be brought home suddenly. Real human beings with a great attitude. Five stars!”

“The ladies were so helpful and with out Nia this trip wouldn't have happen. This was one of the best experience with renting a car. I most definitely will be returning 😊”

“A couple of years ago we had a very bad experience with zipcar. We went out of way to get a pickup truck at two different locations and waited around. We called customer service and the ppl that had it said they would be back soon but wasn't and the rep honked the car twice and finally they stopped answering. Customer service promised they would reimburse us if we got a U haul which we did and then we got a huge runaround every time we called to get reimbursed or went in to their office in mount Vernon. So we were done and canceled our membership. Then Avis bought them and I found myself in need of a car to get around in the city from time to time. If there was another competitor I would have gladly used them instead but they are the only game in town and my university subsidizes my membership. They are expanding now and i see zipcar stations popping up all the time. I use zipcar a whole bunch these days to get around to appointments. Rates and car availability are good by where I live. I've had very few problems. Once the driver before me was late 10 mins and I had to wait a few mins. Didn't know whether they were charged the late fee but it did enfringe upon my Rez. I always time my Rez for the most bang for my buck. I constantly take advantage of the fact that I can get the car 14 mins early if no one has it before me and I always return the car 15 mins early so I don't get dinged for the late fee. There have been a few times where I've had to extend 30 mins to an hour via text because my appt was running late. Sometimes there were system glitches where I've had to call in to extend it even tho there is not a person right after me. There was a time where i couldn't depress the parking brake and they switched me out to another car. There was another time when I took a different zipcar than the one i reserved because it was 6 in the morning and I was groggy and they didn't notice until an hour later and switched my Rez. I was surprised I was able to unlock a vehicle I didn't have a Rez for. These are pretty minor things and I've been happy with zipcar but it is pretty stressful if you are running late and don't know if ur car is available for extension. I would also say it also sucks that if there is an issue like gas or Trouble with a parking brake it sucks into your time. They should at least compensate you with a 15 min credit or something. I'll admit that I'm a bad zipper due to this so I'm always in a hurry so I've never refilled the tank ever. Incentives would really help in this area. I would say as long as it's relatively uneventful everything should be fine and it has been. I think if there would be a major issue, they would totally suck. The terms if you get into an accident are really bad and I imagine it would be a major hassle to settle with them and your insurance or credit card company.”

“Sometimes there are issues with the cars. Unfortunately not all people are respectful of the whole car sharing concept. However, the customer service representatives have been consistently professional, kind, and helpful, for the years I have used this service. Whatever customer service training Zipcar provides, I hope it continues. It should be a model for other companies!!”

“Visiting from out of town and my first Zipcar experience in DC area. The instructions to find the car are pretty detailed. App makes it very easy to make reservations. I did have trouble booking a one way trip so ended doing a round trip instead. I also couldn't figure out how to give the car to valet since I had to lock it. Other than that, it was convenient, easy and gave me a car for a half day to run errands. Very helpful to have in the city”