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October 2025 by Melissa Ringgold
Don’t do it you be on hold forever
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September 2025 by Henry Pechin
Reserve a car rental for today and they are sold out. So why bothered paying and reserving a car
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August 2025 by Katelyn Cordova
Told me there was no car available for my reservation, yet the money was taken out of my account when I originally booked it. If my payment isn't enough to hold what I paid for then why am I being charged prior to recieving my vehicle? Very unprofessional and rude.
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August 2025 by Kristin
May or may not have a vehicle when you arrive to pick up. If they do, it won't be what you booked online and they will charge you to upgrade or let you walk out without a vehicle. Even if you booked weeks in advance. Good luck! ;)
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August 2025 by ranadheer rao
I’m a President’s Circle member with Hertz and had a reservation for a rental car. I called ahead to request a pickup and was told to wait and call back after 30 minutes. When I followed up, I was placed on hold for over 20 minutes before I had to hang up and call again. At that point, I was told no drivers were available because they had been assigned to other tasks, such as retrieving vehicles.
This experience was extremely disappointing. As a loyal customer and President’s Circle member, I expect a higher level of service and communication. If no drivers were available, I should have been informed immediately — not made to wait and call multiple times. The lack of courtesy and accountability reflects poorly on Hertz and shows a disregard for customer time and loyalty.
It’s one of the worst rental experience
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August 2025 by Ny
Unprofessional and Disrespectful Experience. Racially profiled. Believe the reviews!
From the moment we walked in, the level of unprofessionalism was evident. There was no greeting, no eye contact, not even basic acknowledgment of our presence. We stood waiting for half an hour before I asked how long the wait would be. The employee, Jamire (Manage Team), glanced at us and said coldly, “I’m dealing with a customer right now,” then went back to what he was doing- no courtesy, no explanation, just disregard.
When he finally called us up, the tone didn’t change. His attitude remained cold and indifferent, as though our presence was a burden. He responded to us with clipped, disinterested remarks, making it clear he didn’t want to be bothered. We never asked him to clock in, yet we were treated as if we were personally inconveniencing him for expecting basic service.
What stood out even more was the difference in his behavior when a woman of another race entered. Suddenly, there was a warm greeting, light conversation, and genuine attentiveness. She was assisted promptly, even though we had been waiting longer.
As a person of color, I’m very familiar with the signs of subtle discrimination and racial bias. The shift in energy and tone was not imagined, it was a clear example of preferential treatment based on appearance. Unfortunately, this wasn’t our first experience with this individual. We’ve encountered this same employee, Jamire Ervin (managa team), before at a different location and experienced similarly poor treatment. We initially let it go, but before renting from this new location, my family and I even discussed avoiding that same issue. Unfortunately, we were told employees rotate between locations, and to our dismay, there he was again..
Jamire has consistently made it clear who he chooses to treat with respect and who he does not. It’s disheartening to be treated as though your presence is less valuable, especially by someone who should understand the impact of that behavior.
Hertz needs to take accountability for allowing this kind of conduct to continue. Microaggressions, selective treatment, and lack of basic professionalism should not be overlooked. This location made it very clear who is welcomed, and who is merely tolerated.
To make matters worse, we spoke with the supervisor on duty, and instead of addressing our concerns, she downplayed our entire experience. Rather than listening with empathy, she made our complaints and feelings seem invalid, suggesting that “maybe if he would’ve greeted you when you walked in, it would’ve been a different experience”, as if we were being entitled or overly sensitive. It was clear she was more focused on protecting the employee than understanding the customer. Her tone was dismissive, and the way she coddled him, a grown man, as though he needed shielding from accountability, was unprofessional and insulting.
Right after we left the front desk, we watched as Jamire suddenly became overly cheerful and enthusiastic with the customers after us, performing politeness in a way that felt intentional, like damage control. It was a clear attempt to paint us as the problem and make it appear that we had simply overreacted to a “man just doing his job.”
It was humiliating, and incredibly disappointing to be treated this way by a company that claims to value customer experience.
I do not recommend this branch, and I hope this feedback encourages leadership to evaluate who they allow to represent their brand.
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August 2025 by Bershauna Yancey
I checked in online before arriving, thinking everything would be smooth. When I got there, the representative immediately tried to upsell me to a more expensive car. When I declined, he suddenly claimed my reservation was no longer valid because I was “late” — despite the fact that I had already checked in online.
He then told me I could either wait until noon or pay more for a larger car. I chose to wait. When I returned with my boyfriend at the time he told us to, we were then told the car had been sold online — all while he had supposedly spent 30 minutes looking for it.
This was completely unprofessional, dishonest, and felt like a scam to push upgrades. I wouldn’t recommend this location to anyone. The lack of transparency and poor customer service were unacceptable.
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August 2025 by Kellie M
The young lady who helped me and my sister out today was so nice. Yes it was a line but she was professional the entire time
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August 2025 by Andy Hernandez
Terrible experience overall
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July 2025 by malcolm moore
This shouldn’t even be a hertz location they don’t even act like they want you to rent a car .The worse rental location I ever been . They’re all ignorant and mean at 745 am ! Sad place . Should be ashamed and fired and hire new ppl especially that manager lady with the nasty red dreads …
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July 2025 by Sagar P
Worst customer service! Simply do not come to this location unless you want to waste your 2 hours standing in line for worst service. Bad location to be at for your rental!
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July 2025 by Brittany Williams
Wait was insane! The guy is always eating and taking his time to do everything! I only get dollar rental because they are the cheapest in delaware but always try to avoid this location!
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June 2025 by moshe friedman
I never had such a bad experience with a car rental before!!
I made several attempts to call them the day before and no one answered,
Upon arrival they said there are no more cars available!
How do they let people make reservations without any cars available?!?!?!?!
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June 2025 by Yakov Schwartz
A really bad place, believe the reviews!
I made my reservation 2 months in advance, however, when I came to pickup my rental, they told me they don't have any cars available. The staff were really sorry but not helpful at all! And I left without a car.
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June 2025 by Amr
The insurance company paid me a rental car from them and they deducted the rent from my credit card. They took the rent twice. I have papers to
prove it.
If you want to help me send me an email and I will send you everything
