Martin Kia is a dealership that focuses on building long-term relationships with its customers by offering a no-pressure, friendly, and professional environment. Customers appreciate the staff’s patience, courtesy, and transparency, which make the car-buying process smooth and stress-free. Many reviews highlight the exceptional service provided by specific staff members, such as Vernon, who is praised for his quick, efficient, and honest approach—especially for international customers needing fast, straightforward deals. Vernon’s ability to finalize terms rapidly and online impressed customers, setting him apart from other dealerships with old-school practices. The dealership's team also includes knowledgeable representatives like Denise Moen, who offers good pricing without being pushy, and Matt K, who goes above and beyond to resolve issues and ensure customer satisfaction. Customers often mention their positive experiences, from test-driving vehicles to completing purchases in a short time and feeling welcomed throughout. Overall, Martin Kia is known for providing a great buying experience, with staff dedicated to making customers feel comfortable and valued. The dealership’s modern, technology-driven approach and focus on customer service make it a highly recommended place for car buyers seeking honesty, efficiency, and a friendly atmosphere.
We were passing through town and weren’t able to buy but had some questions and test drove with Mitch. HIGHLY recommend. He knew so much about the cars and was incredibly helpful even though he knew up front that we couldn’t purchase and were not a sale for him. That’s not just good customer service, that’s being... read full comment
October 2024
Vernon was great, and the staff got me in and out in a super timely fashion. It was a very good experience start to finish.
October 2024
Matt K has amazing costumer service. We had a problem with our new car and he went above and beyond to make sure we were happy We are thankful for everything. Thank you Matt.
