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“People are so quick to complain when things go wrong but often fail to recognize exceptional service. I always try to thank people in person for great service, often speaking with their managers to make sure that they get proper recognition. I rarely write a review though, but I am gladly making an exception for Abraham, the manager of this Penske Truck Rental location on S. Main Street in Newark, DE. Before starting to type this review, I noticed that they have an amazing 4.3/5 rating after 62 reviews, with the overwhelming majority being a pefect 5 stars. After my recent interaction with Abraham, I can see why.
His courtesy, kindness, and professionalism were all off the charts. Though this was my first interaction with him, he made me feel like a regular, valued customer and went out of his way to assist me, even doing some things that were clearly over and beyond even what is typically considered to be excellent customer care. It was a real pleasure to meet someone like this that not only is excellent in the way he conducts himself businesswise, but is so natural and nice that you get the strong feeling that he would be a genuinely nice person to know as an acquaintance or to have as a friend...and his smile is infectious. I would not hesitate to return to them for any rental truck needs, and it is my pleasure to give this location and Abraham my highest recommendation to others.”
“Renting a U-haul from this location was such a smooth process. Tim was great at explaining everything about this rental. The U-haul was clean and ready for pick-up. I will recommend this location and continue to go back to rent from this location.”
7:30AM - 8:30PM
2360 Pulaski Hwy, Newark
Truck Rentals
“Been doing business with these gentlemens for a few years now. Great customer service. Great atmosphere. Would recommend anybody to go there. This is a place to use. If you need a U-Haul if I could give more than five stars I would”
“Great place to rent uhaul and they also have Convince store and Service center for your vehicle servicing needs. While you are renting uhaul from them you can just leave your car there at service center to work done on your vehicle. And there service center rates are decent.”
“The owner was helpful and he not only recommended the right equipment but also helped me to use the tow dolly. He made the process quick and easy. Extremely kind so grateful to come across this place.”
10:30AM - 8:30PM
50 Marrows Rd, Newark
Truck Rentals
“Of all of the U-haul locations I have worked with, this one had the best customer service thanks to Med!! Med was incredibly helpful and got me out of jam by finding another van to rent when their location did not have one. Med, you deserve a raise because you are wonderful!! Thank you!!”
“U-Haul is an American moving truck, trailer, and self-storage rental company, based in Phoenix, Arizona, that has been in operation since 1945. The company was founded by Leonard Shoen in Ridgefield, Washington, who began it in the garage owned by his wife's family, and expanded it through franchising with gas stations. Convenient and fast way to rent a vehicles.”
“Professional contacts at the pick up site and on the Uhaul phone site. Amazing... Smooth pickup & drop off. Equipment was new and not saturated by cigarette smoke. Pleasant transaction.”
7:30AM - 5:30PM
915 S Chapel St, Newark
Truck Rentals
“The staff at this location are always so friendly and helpful. We have rented from this location a number of times, always with great results. My most recent trip involved an extended rental but then had complications and a change in return date. They even worked with us on what was supposed to be a prepaid, nonrefundable contract when my elderly travel companion had to be brought home suddenly. Real human beings with a great attitude. Five stars!”
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“I’ve had to rent a truck 4 times in the past 2 years and I come back to you guys every time. The truck is ready when I need it. I’ve never had a problem. Moving is stressful enough. Thanks for helping to make your part happen. Without a hitch.”