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June 2025 by ScottT
The branch manager is extremely curt, unethical, very rude, unprofessional and condescending. I’ve been a member for years, I’ve never had anyone speak to me the way she just did. She just spoke to me as if I was her child and not a customer. This is not the first time I’ve had an unpleasant interaction with her. Do better and treat all people with dignity and respect.
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June 2025 by Crystal Calderon
Regrettably, every time I visit this branch, there is always a long wait. Today, I was told it was 1st come, 1st serve...I was the only one at the drive thru so not sure what teller was referring to. I need a bank that is convenient and can appreciate that my time is valuable.
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March 2025 by davey clay
Horrible Customer Service, disappointing ......
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February 2025 by Jade Raine
Most of the people who work here are lovely. However I'm close to closing my account because I'm having way too many problems with their cards. They fraud you randomly, count declined transactions toward your daily limit (so if something glitches and it shows 6 times, that counts), it freaks over third party payment apps, if you have anything done or increased they tell you it expires at 11:59pm, it doesn't, it expires at 8, and I've been complaining about that for two years. They don't partner with Zelle and their wires have taken way too long. They let you increase your daily debit limit but once you do it to much anything else has to be approved by cardholder services (why am I limited on what I can use, if it's mine and in my account?) I have been late paying things because of these rules. I've been here almost 10 years, but I feel like I will not be using this bank much longer.
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May 2024 by Mr Ryobi
Horrible experience 😔 been a member for years now I'm not allowed to get anything notarized unless the person I have a contract with is also a member
I am done with this Bank
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February 2024 by Jessica Ridgeway
Horrible customer service, difficultly getting ahold of a manager, difficultly reaching even an associates. Charges fees and doesn't even guarantee the work.
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January 2024 by Maggie B.
Since my comment they reached out to me and were very kind and helpful. My situation was resolved satisfactorily. I give them five starts and highly recommend.
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December 2023 by Cary Armstrong
I recently started my own business in June of 23. I had always heard that DFCU was friendly toward local and small business so I chose them to open my business bank account. From the beginning there have been hiccups. When I deposit checks into my account they are held for long periods before clearing. I have been told that this is due to my account being less than 6 months old so my deposited checks are flagged by fraud. So to be clear, my deposits have been held for 12 days at a time. You can imagine how frustrating it is to have to wait 3 weeks for a contractor to pay me then be told my bank is holding my payment an additional 2 weeks. As a small business I can’t keep all my money in the bank, usually as soon as it clears I have to pay bills and that can bring the balance pretty low. So for a bank to say they are good for small business then say that for the first 6 months you have to either wait way longer than usual for your checks to clear or leave all your money in the account so the checks can clear faster is absurd. Then this morning I checked my balance, a check had cleared and was available in my account. I repeat it was AVAILABLE! I deposited.a small check and a large one from recent payments to my business. These checks are not clearing for 12 days. When I checked my balance later that afternoon I was shocked to see the balance was much lower than it should have been. The check that was ALREADY cleared is now clearing in 9 days. The small check was deposited immediately. So they took the check BACK after I already waited 12 days for it to clear and added 9 days. Not sure how that’s legal. In summary, if you are a business interested in a good bank to use, keep looking. DFCU are crooks at best.Note - the branch employees have always been polite and professional, this review reflects on DFCU as a wholeEdit - received a call from DFCU customer service (shout out to Chantel, pardon if I misspelled your name), they were able to resolve my issue and honestly might have saved my holiday. I changed my review from 1 star to 4 because they bothered to reach out to me.
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December 2023 by Ed Emrich
Excellent service!!
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May 2023 by Edward Writt
Nice people. Always greet you with a smile. Always have a kind word. They know their customers and seem to be genuinely happy to see them . Only reason I gave 5 stars is because I can't give more on reviews.
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November 2022 by Carla Wilson
I have maintained an account with DFCU for more than 40 years. I retired in 2017 and returned to Delaware. Since I always had the account, I decided to use it primarily for my Real Estate business. I have several auto payments tied to my work linked to that account. Recently I attempted to use the drive through ATM in Smyrna. When I put my card in, I heard it drop inside the machine. I went inside to retrieve my card and was told that the person who services the ATM neglected to put the box back in place. They knew the ATM was not working, yet no one bothered to put a sign on the machine or close the lane. I was told they could print a new card, but I did not want that because of all the auto payments tied to the acct. I was told I had to wait until the following Thursday when the service person returned. I let them know I would be out of town and really needed access to my card. They said nothing could be done and I would get a call when the card was available. I had to withdraw cash and drive to Dover to deposit it in my Wells Fargo acct so I would have enough money for my work conference. I never received a call about my card and when I went to retrieve the card, I was told they could not go in the vault to retrieve my card due to short staffing. I spent hours trying to get in touch with someone to no avail. Their website is problematic and the wait times for phone service are awful. I finally got my card 12 days later, but no apology for the frustration and inconvenience. They also refused to give me the first and last name of a supervisor which is a sign of an organization with numerous complaints. Awful service, no accountability and poor follow up. To add insult to injury, when I finally picked up the card, the teller didn't even ask for my ID. Yes, she had likely seen me the two previous times, but really???
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July 2022 by Brian Ferry
Paid off auto loan and DFCU refuses to give me back my car title, stating that it will take 3 months and that they do not know where it is.
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December 2021 by Eric Ray Graham
I have been a member here for one year, and I have had my good and bad with them, but I will say it's been 95% good & 5% bad. They are a great credit union with low rates, and awesome checking and saving account options.
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December 2021 by Kristina Viola
reported fraudulent charges on my card as soon as the bank opened this morning. the operator ensured me the debit card was cancelled. logged in just now to see TWO ADDITIONAL FRAUDULENT charges in my account made TODAY! how is this possible if the card is no longer valid?. will be closing this account asap
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August 2021 by Ben Thinken
terrible customer service and frequent interruptions of online access
