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December 2023 by Joseph Friel
Had my vehicle repaired here. Pricey, but they got it fixed and got it done fast. I was tired of going to smaller shops filled with mechanics that don't know what they're doing, only to have to go back for the same problem again and again. Everyone here was very polite and great to deal with. Will definitely be going back.
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November 2023 by Carl DiSanto
This goes out to Rob in the service department. We have had alot of problems with our Ford Focus transmission. If it wasn't for Rob it would have been a real headache. He went above and beyond the normal scope of his job and took the time to explain what he could do to help with the situation. I would recommend the Willis Ford service department solely because of Rob.
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November 2023 by Shawn Riley
Rating on service department only. Would be a 1 star but because of Rob being so helpful I give a 2 star.Can't even get the oil change right! Well that's kinda what their service manager said. Said maybe his team didn't fill the oil completely. Must have no faith in his team.
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October 2023 by Paul Castellano
By far one of the best, and most unusual experiences I've ever had when looking at a new vehicle. The lease on my 2020 Explorer was about to expire. While getting a oil change a couple weeks earlier, I spoke with sales rep Frank Lauro. Side note frank has been at Willis Ford for 22 years.I told him what the situation was. I gave him some info on my explorer.He was surprised to hear it only had 14,400 miles on it. He told me as much as he'd like to lease or sell me a new vehicle, he thinks I should consider keeping the one I have!WHAT! something I've never heard a sales rep say. A couple weeks later I stopped in to speak with Frank again. We spent almost 3 hrs talking.We discussed everything. To Lease, purchase, or keep my existing vehicle. He did all the math for all options. We also talked about warrantees. Being on fixed income, he convinced me to keep my 2020 explorer. I can't possibly speak more highly of any sales rep, or a better dealership then Willis Ford. So if your in need of a new or used vehicle, I would strongly encourage you go to Willis Ford, and speak with Frank Lauro Jr.
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September 2023 by Patrick Slinka
I want to give credit where it is due… Purchased a truck yesterday evening and Frank truly made our experience great. He was honest, informative, knowledgeable, and patient. Thank you Frank and Willis Ford for taking care of us!!
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June 2023 by John Bunting
So happy with the service. Frank is wonderful. Couldn't ask for a better sales associate to meet my automotive needs.Love my new Escape!!
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May 2023 by Ranita Howard
I recently had an excellent experience at Willis Ford with the Service Dept. I had an ongoing issue with an older vehicle (2010) and Rob Rumfelt remained poised, professional and communicative throughout the whole process. They’ve serviced my car for 13 years now and it still runs impeccably! My newer vehicle is now under their care as well! I highly recommend this service department for any of your car repair needs. Awesome job Rob! Thanks so much!
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April 2023 by Michael Howard
Dealing with Willis Ford in Smyrna has been great! I bought my Ford Escape brand new and Frank was our dealer and took excellent care of us! We take all our vehicles to Willis Ford for our services and repairs for over 5 years now! They get it right everytime! And of course when it's time to trade up I will be going back to Willis!
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April 2023 by Laura Martinez
If I can give it a zero I would service parts the lady there didn't want to help. Didn't bother at all in anything to try to help us. Never going back there.
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March 2023 by Tim Dineen
I took a company truck here for service. The layout for the service department is very easy to navigate and the check in was simple and easy. Everyone I had contact with was pleasant and professional and the overall experience was great.
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February 2023 by Frank Boyce
Very clean, very polite & understanding people. I do recommend this location.
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January 2023 by Savann Dredden
I visited Willis Ford on Friday..Jan 28..no appt..I walked in because my rear windshield wiper blade broke off..Ashton was referred to me..very friendly and polite and patient..he looked at it and went to his boss..Rob..Rob came out looked at..went back in and looked the part up and came back out with the part..there was 1 more gentleman..I didn't get his name..explained to us how to put it on and take them off..which I had no prior knowledge of..my blade was installed and I was on my way..This whole experience was great..I got FRIENDLY SERVICE and It was prompt..thanks to Ashton, Rob and the informative young man that gave us a class on how to install the wiper blade..because it wasn't easy ?..Thanks Willis of Smyrna for your excellent service!
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November 2022 by Aaron Stubbs
Our Explorer had a sensor issue and would not move. We had it towed to Willis. Even though they had no open appointments for several weeks, Willis quickly fixed the issue. Thank you for the fast service!!
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September 2022 by chris r
The service here is horrible and the only good thing about it is the location. Trying to get in touch with a service rep or get one to call you back is impossible. I drove 30 mins down the road to Hertrich and my issues were solved in 1hr. Don't waste your hard earned money here. Go somewhere where your treated like a customer instead of an inconvenience.
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June 2022 by Ronald Walker
Willis was great. In and out in no time good price friendly service department I keep going back
