Avis Car Rental
Car RentalHours:
100 French St, Wilmington DE 19801 Hours
About Avis Car Rental
Avis Car Rental at the Wilmington train station receives mixed reviews regarding its service and convenience. Customers consistently praise the great vehicle quality. The manager at this location is noted as extremely helpful, going above and beyond to resolve problems. However, significant criticisms focus on a lack of customer service and inconvenient processes. There is literally no assistance for customers, requiring them to be physically autonomous. The rental operates with a high level of self-serve that some find unacceptable. Retrieving a vehicle can involve walking two blocks to a garage and dealing with an inoperable elevator on weekends. The drop-off process is also called super inconvenient, as customers must return to the train station to close the receipt instead of handling it via email. One customer reported an illogical extra charge for gas that was not used. While some had a great overall experience and would use the service again, others find it only ok to use in a pinch.
Most Recent Reviews
April 2026
The service was relaxed and easygoing, without any of the usual high-pressure sales for upgrades. The car was in good condition and perfectly suited for my trip. Reliable service and a solid vehicle.
April 2026
Excellent service. Everything was quick and smooth. I rent cars pretty often and will definitely use them again. Highly recommend.
March 2026
Fred is the new guy here. Helped me a lot as I have to travel for business once a month. This location very convenient for me and I know it was terrible before but since Fred start leading this location things changing for better.
More Comments(94)
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- Wilmington, Delaware
