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“Enterprise is still providing quality service in 2024. After reserving a compact car online, the Enterprise rep surprisingly offered an "on- -the-spot" upgrade for the same rate. Each customer service agent gave clear answers for an incredibly smooth rental. GOD BLESS the Enterprise folks!”
“I rarely write reviews, but I do when something needs to be said. I rented a car from this Enterprise location, and the people I dealt with went above and beyond. Klaus was the person I dealt with the most, and he is the reason I searched for the rental agency on Google so that I could write this review. Klaus went above and beyond at a time when I had an emergency situation which was the reason for the rental. Klaus adjusted so many aspects of the rental to accomodate my road hazard incident such that both my professional and personal life were almost unaffected by the crazy pothole I hit. There would not be sufficient room to write about everything. Suffice it to say that I am absolutely using Enterprise and this Kirkwood Highway location any time I or any friend or family member needs a rental in Delaware. I wish I could give more than 5 stars!!!”
“bryan (brian??? idk how it’s spelled) BUT!!! he made my first experience renting a u-haul easy and extremely pleasant. i might’ve not read the sign on how to open the door (use the knob lol) but he didn’t judge me, such a welcoming face and energy overall. he also helped me figure out the mobile check in/check out process. i will be going back when i need to rent a u-haul again.”
“I was greeted kindly and served promptly by a great staff! And to top it off,they made sure I had an exceptional automobile during my time of need! Two thumbs up!”
“Fred has been great to do business with. He is attentive, communicative, and always willing to help however he can. Overall, I’ve had a wonderful experience with Budget and appreciate his professionalism and dedication to customer service.”
“The service was relaxed and easygoing, without any of the usual high-pressure sales for upgrades. The car was in good condition and perfectly suited for my trip. Reliable service and a solid vehicle.”
“The service I received was very personable and helpful. I had an issue with the vehicle I was originally assigned but Tremaine and Dae’Shawn quickly resolved the situation. The personalized service I received from Tremaine was refreshing, she checked on me after the vehicle switch to ensure I was satisfied. This is a smaller location than I’m used to renting from so they don’t have as many car options, especially for customers with status. I took off one star with hopes that corporate will work to get this amazing team better vehicles.”
“Dropped pin took me to the office inside the train station yet was confused because car delivery is down the street. Minor issues. Rental agent was friendly, quick in and out.”
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“I was able to not only extend my rental time but also get a better size and almost the same rate. Smooth transition, awesome communication and excellent staff as always. I will be renting again very soon!”