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November 2023 by John adamowicz
Aaron & NicK are two knowledgeable and Skilled Techs. Thx guys, keep up the great Work!
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November 2023 by Debbie Silverman
I thought long and hard about writing this review, because there was an upside and a downside to my experience. Last year, our Carrier furnace started having issues close to Christmas. Someone from Joseph Frederick came out, and we discussed the pros and cons of repairing the furnace, vs. replacing it. We opted to have it repaired. Once it was repaired, it began breaking down immediately. On one hand, someone from the company always showed up to try to figure out the problem - even on Christmas Eve. On the other hand, they kept realizing that they'd done something incorrectly so it kept breaking down. Finally they realized that they'd left out a critical piece of the furnace when they were putting it back together, and that's where the problem was. If that was all, I would have been ok. Mistakes happen. But three guys came out to my house on the last visit, proceeded to scream at my husband that they had TOLD us we should have replaced the furnace rather than repair it, which was not true, and regardless, was extremely unprofessional. They screamed at him in our basement, with no masks on, in the middle of the pandemic. One of them was sick and gave my husband Covid (I found out later that he was out sick from work the previous day. Yet he felt it was fine to come into my house like that). At the end of the day Frederick & Sons did figure out what was wrong with the furnace and fixed it, and we haven't had a problem with it since. But the whole thing left a bad taste in my mouth.
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September 2023 by Robert Gleeson
I had an AC issue and Donovan H from Jos Frederick and Sons did a great job at diagnosing the problem and fixing it on the spot. Very impressed by his knowledge and professionalismService: A/C system repair
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July 2023 by Kelly
Donovan offered excellent customer service.He promptly addressed all my queries and concerns, going above and beyond to ensure my satisfaction. His commitment to customer care is truly commendable and reflects his dedication to building lasting relationships with his clients.Service: HVAC system maintenance
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July 2023 by Steve Sauerbrunn
Donovan came on time and with the repair part. He diagnosed the problem ove the phone. He finished the work in about 30 mins.Excellent job!Service: HVAC system maintenance
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July 2023 by coleen fitzpatrick
Don was efficient while also explaining the process of what he was doing. He had the bad part in his van and my AC was fixed in no time!
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June 2023 by Joe Kempista
Donovan was fantastic. Came within the time expected and explained everything clearly. Very honest and trustworthy company.Service: HVAC system maintenance
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June 2023 by Laura Nastase Najemy
Outstanding service by Tim. He showed up and saved the water heater.
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June 2023 by Angela Hunt
Everything was great from initial phone call to completion of the work. Don was super cool and made sure he explained everything he was doing.Service: A/C system repair
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May 2023 by Dan Simmons
Technician was knowledgeable and very informative. I appreciated very much the information re: maintenance and monitoring my system. Thanks Dan!Service: HVAC system maintenance
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April 2023 by Mike Parry
Clearly an experienced professional and expert in his field and glad that he was able to resolve our issues and restore our service. Fun to work with too. Thank you Aaron!Service: HVAC duct & vent repair
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April 2023 by David Treece
I wanted to take the time to give my sincere thanks for another job well done. My first experience with your company was a furnace and central air replacement several years ago. And everything is working fine. That's why I had no reservations hiring you again for a plumbing job. I had my main water valve replaced and a sediment water filter that I purchased installed. Again the the work that Dennis and his assistant did was excellent. They were very professional and showed great customer service. 2 great jobs Thx.
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January 2023 by Pamela S.
Our original HVAC company said my Carrier furnace was broken. I called this company to get a second opinion and they agreed with the first company. Alexis, the very nice salesperson, gave me a quote on three systems, and helpful information to review. We chose Joseph Frederick & Sons because they are a certified Carrier provider and they only install Carrier systems. All of the HVAC professionals were friendly and explained the system well. The cleaned up after themselves.
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January 2023 by Jason Hopwood
Kevin B. is a great tech. He took his time to perform a complete inspection of multiple hvac units, and was clear about all issues, costs and timing. Very professional, thanks.Service: Heating system repair
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November 2022 by Martia Ross
I asked for a heat pump because I was replacing my furnace and a/c. The salesman’s told me I would need a heat pump and a furnace but he never recommended a cold weather heat pump. In addition to thatHe told me some many cons about the heat pump. He only sold me what was best for his company.Service: HVAC duct & vent installation
