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March 2024 by DJ Blacki Chan
I was 2 minutes past closing and they still took my package ?.. they're always nice and respectful ?? and that says alot because most stores aren't..
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February 2024 by Jon Cho
They charge $5 for 30 seconds of computer use on top of you paying to print items. This is rather shady. Won't be printing stuff here again.
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January 2024 by George Baldwin
The young lady who helped me was pleasant and constructively motivated. There were 3 people in line behind me, and the other lady behind the counter made no effort whatsoever to come forward and help them. Instead, she was hiding, folding boxes, eavesdropping on my interaction with the young lady and barking terse instructions to her.
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December 2023 by Melissa
The manager here is rude and self absorbed. The other reviews mention it but we have used this location for years without issue when there used to be 3 different women who worked inside. Recently there are two men, one with a spiky 90s hairstyle who looks like he still frosts his tips, who locks the door 3 minutes before close even during the busiest shipping season. I arrived at 6:27 last night, with PREPAID QR labels that I was going to self scan at the kiosk inside. The man was locking the door. Another customer approached at the same time as me who had a package with a printed label. The manager said he would take the mans package but refused to let me in to scan my already prepaid codes to stick on the boxes. Now my stuff is going to be delayed in getting where it needs to be by Christmas because this guy has to be in his car heading home at exactly 6:30pmSo, if you plan to ship from this location make sure you arrive at least 15 minutes before closing because the great value Baldwin brother who manages the store only prioritizes himself, even during Christmas.
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December 2023 by Wes Spencer
Completely unhelpful. Just had a package to drop off already labeled. Locked the door as I walked up.
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October 2023 by Sam Gunderson
This place needs better communication between employees and customers. I recently had a problem getting status an insurance payout for a damaged package and had to file a dispute with my credit card before I heard any response. Could have all been avoided if someone had just responded promptly to my multiple inquiries for status on the claim.
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September 2023 by
Terry Fike and Vinny at the Alachua UPS Store do their best to rip their customers off. I shipped a large item (vintage GI Joe USS Flagg Aircraft Carrier) that I sold on Ebay with this UPS store. There were two boxes required and each was insured for $100 by default.
The largest deck piece arrived to the buyer with a piece broken off. Pictures of the box show damage like it was dropped. I had to refund the buyer $200 as a result. I brought in pictures and documentation showing the damage and the before / after pictures of the items and requested a full insurance amount of $100 (only 1 box was damaged).
After ignoring my requests for status on the request for about a week, I finally heard from Vinny - I'm getting $21 and change back from UPS.
Do not use this store. UPS shipping is a scam. They refuse to take accountability for mishandling my item and refuse to pay out the insurance amount that was included by default. Ripoffs and fucking cheats.
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August 2023 by Radhapriya Devi Dasi
They charged $5 for 15 seconds to use their computer to print copies! I never touched the computer! This is crazy
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June 2023 by Joseph McNamara
One of the best UPS stores I've been to. Very quick service and friendly folks who do their job very well.
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February 2023 by Peter Dent
I went to mail a package to our accountant. All paper. The package had my wife's name as a return address. First they insisted that only she could send the package if she (left work) and came and presented her id. After much debate it was determined that I could mail it if I presented my id but my I'd was declined because the address was different from the return address.I am truly shocked by the corporate intrusion into my privacy. I am upset that I had to stand around while the manager chatted on the telephone while the clerk was trying to figure out the ,"regulation".I took my package to the post office where the transaction was completed in a smooth and friendly manner. Hello post office! Good bye UPS.
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February 2023 by Red Miller
Easy in and out, quick service, and adequate parking make this UPS store a favorite; especially for returning Amazon returns. Always friendly, and always prompt.
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February 2023 by Doug Williams
Staff made mistakes on the shipping instructions, package got lost, spoke to the manager (who could care less). Finally got the package back and it was damaged. No apology and no refund. Horrible customer service.
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February 2023 by Pat Harrelson
Went to return an Amazon purchase and was told it would be $5.00 for them to print the label. Won't be back.
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October 2022 by Ronald K
Great service here. Love this place. So convenient and the staff is great!
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September 2022 by Chris Luben
Came to this store today to send a package back to Amazon. The manager or whatever her title is , was really talking horribly to one of the employees. Degrading him while customers could hear. You shouldn’t talk to anyone like ever and especially in a place of business. Also was charged 20 for a box. Things have gone up but $20 for a box. Won’t be back and I hope the young man gets another job where he’s treated with some respect.
