Chase Bank has received a mix of reviews highlighting both positive experiences and areas for improvement. Many customers appreciate the outstanding service provided by specific staff members, such as Candice and Emily Martinez, who are noted for their kindness, helpfulness, and professionalism. The bank's customer service is generally praised, with quick assistance and friendly interactions being common themes. However, some customers express frustration with the difficulty in reaching the bank by phone and mention the need for better communication regarding referral programs. The location on Semoran Boulevard is recognized for its convenience, and long-time customers value the personal touch, feeling known and appreciated by the staff. Overall, while there are concerns about certain operational aspects, the dedication of individual employees contributes to a positive impression of the bank.
One staff member is AWESOME!Candi! I really like her. However the bank itself never answers the phone! Also if YOU don't mention the referral coupon they don't either and I think that's kinda shady. With every account opened they should ask how the person knows about Chase.
September 2024
At least clean that ATM, I went to deposit some money and I was amazed at how dirty the ATM was, in fact I thought it wasn't working. Your customers deserve a clean and sanitized ATM like the ones at the other bank next door.
May 2024
Love the service here, Jerry is really helpful and nice
