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January 2024 by Isabelle P.
Definitely won't be a Dillards customer again. Terrible customer service and outdated policies
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January 2024 by Kt O
Absolutely the worse customer service in the shoe department!! Don't ask for a manager bc you'll be waiting 20 mins just to see one! I won't be shopping at this location again.
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January 2024 by Rick Shattuck
Horrible customer service
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January 2024 by Ghazala Siddiqui
Awesome
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January 2024 by Bradley “B rad” Forsythe
The temperature drop here in central Florida made me realize just how badly I needed a jacket to wear.
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December 2023 by Daniel M.
to start, the place feels outdated and employees and security are constantly following customers around; they look desperate looking at customers' belongings. The employees are rude and look like they suffer from mental health issues. I'll never go back to this S$$$ Hole.
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November 2023 by Mr Todd
Women and people with children beware. My girl was in the bathroom here the other day and she said there was a man in there peeing in the stall next to her. She could see his feet standing as he was peeing. And he was talking to an employee there about the long day they have been having working there. Which leads me to believe he is an employee.She couldn't even finish going to the bathroom. She was traumatized and tried to get out of there as fast as she could.We won't be going here ever again.
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November 2023 by Timothy Wolfe
Barbara in the men's department helped me put together three outfits. It took some time getting the right fit. I appreciate her patience and input helping me look good for an upcoming event.
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November 2023 by Maria Pala
The store doesn't have as much of a selection as it used to but that would be acceptable except there was an extremely pushy sales clerk in the women's section that literally followed me everywhere and basically harassed me. I finally had to say please leave me alone. It was the most pushy experience I've ever had in a department store, usually they just ask you can we help you if you need anything let me know but this person followed me through every turn. It definitely cut my shopping short because I couldn't wait to get away from them.
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November 2023 by ItzyeboiZ
The lady at the front (cologne area) had gave me the most unsettling feeling ever. She had asked if I needed help, I said no thanks I’m just browsing around, as I was browsing she proceeded to follow me. This was on going for about 10 minutes, Terrible service. I don’t think her coworker could tolerate her and I don’t blame her.
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October 2023 by Always Essential Srvs
I visited this location for the first & last time today. The conditions of this store has to be a health hazard. The smell of mildew was so strong it caused me to have a headache immediately and a sore throatI can't believe that Dillard's Corp off has their employees working in these conditions. Needless to say I couldn't look around, I took my family and was forced to leave. I started coughing terribly. I will never return. Dillard's owes their customers a better shopping environment as well as experience
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September 2023 by Lashanda Harris Smiley
OMGAWD THIS IS HOSPITALITY ON ANOTHER LEVEL! Robert Roxie and Steve Altamonte mall Dillards are store sales agents that you would wish for. I was looking for a comforter and they provided me endless options! The opened the comforter and laid it out that I can imagine it on my bed. They were so freaking nice like the folks use to be in the old days. I am going back to get my JQueen Black and Gold Comforter because they convinced me that this is the one for me! They were so loving caring and knowledgeable that is like extraordinary on steroids! We talked about the experience all the way home! They should be supervisors or owners or something they have the Ultimate CUSTOMER SERVICE EXPERIENCE!
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September 2023 by Emerald Hernandez
Walked in looking for a black button up and ran into employee, Esther Grimont, she was very helpful and led me directly to what I was looking for, very welcoming, easy to talk to and kept a smile on her face. Best customer service I’ve seen in a long time!
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September 2023 by T. M.
Why do all Dillard’s have that disgusting, musty smell? The clothes I bought from here retained the smell and even made my washer stink. And would it kill you to clean and/or update the fitting rooms? Spending $125+ on a Ralph Lauren shirt and you can’t even provide a fitting room that’s half as nice as competitors? No wonder malls are dying. Deserved death. Totally gross.
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September 2023 by Shirley Jopling
From the moment you step foot into the store.. strong smell of mold.. the ceiling has visible mold on it
