Matthew Hernandez: Allstate Insurance serves the Orlando area. Customers say the agency is proud to raise children in the community while caring for neighbors’ insurance. Staff members are friendly, patient, and efficient. One representative helped a customer with a double digit auto insurance increase, finding a lower rate with the same coverage. Another representative answered many questions, offered a good deal and more coverage, and kept the customer reassured. Customers appreciate the agency’s willingness to help and its effort to lower rates, and the answers were given clearly. The agency’s service makes people feel well covered and encourages them to recommend it.