Pep Boys Auto Service & Tire Shop at 710 W. Highway 436, Altamonte Springs, FL, is a trusted local auto care center offering a range of services for cars, trucks, and SUVs. The shop specializes in tire services, including new tires, tire repair, and tire replacement, with same-day service to help customers stay safe on the road. The team also provides comprehensive auto repairs and maintenance such as oil changes, brake repairs, battery replacements, and inspections. They service hybrid and electric vehicles, making them a convenient choice for various vehicle types. Customers generally have positive experiences with the staff, noting that the shop is efficient and the check-in and check-out processes are easy. Some reviews mention helpful and knowledgeable technicians who genuinely care about customer satisfaction, with staff like Phil going above and beyond to assist during busy lunch hours. Many appreciate the quick turnaround time, often around an hour, and the shop’s ability to warn customers about longer wait times. However, some negative experiences are also reported. One customer expressed dissatisfaction with a front desk employee’s attitude and the difficulty in getting certain services, such as transmission fluid exchange, due to liability concerns. They also highlighted issues with pricing and added charges, feeling that some repairs were overpriced or unnecessary. Despite these concerns, the overall reputation remains positive, with many customers returning for reliable service and helpful staff. Pep Boys is a dependable auto service center with experienced technicians committed to keeping vehicles in good condition.
They handled my repair in a timely manner, were very professional and did a thorough job. My only consideration is that the pricing was on par with the dealership, higher than independent repair shops. But they are very reliable.
January 2025
Had to wait a long time. The young man at the front desk was very nice and helpful. I will be back soon.
October 2024
For the most part it was a great experience. But I asked them to check my tire because it has a leak somewhere. They didn't acknowledge it after. And now it's leaking even quicker.
