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December 2023 by Mauricio Acevedo
I purchased two bracelets and attempted to get a refund at the Aventura Mall store. Unfortunately, they only offered an exchange, and the customer service was unsatisfactory. Despite being a long-time customer, I am now facing difficulties resolving this issue in my hometown, and the overall customer service experience has been disappointing.
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December 2023 by Kana L
I came in the store today, as soon as I came in the employee gave me and my friends a stink look. I walked out as soon as I can. She came and asked if she can help us with the most horrible attitude. This was really offensive! Never coming back to this shop.
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November 2023 by Petar Dimitrov
Poor Quality and Unhelpful ServiceReceived a $100+ bracelet from Karma and Luck as a gift, only for it to break within months. Contacted customer service, but they won't help without a receipt. Disappointed with the product quality and unresponsive service. Can't recommend due to the high cost and lack of support.
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October 2023 by s r
10/04/2023People of melanated(black or brown), the service of the store was unpleasant.. the blonde hair lady which touch her shoulders did not assisted as me and my bestie as we entered the store..After 15 minutes she came around your counter top store and asked us a question while correcting the store items on displays, this is our first time at the store, and we were treated as if you couldn't afford it.. while me and bestie was leaving the store the blonde hair lady immediately close the store behind us, me and bestie was like it cool, guess she couldn't handle the power of the melanated people. It cool she will definitely not get a penny from my hard working money.. Botanica store here we come..Oh it a negative 1 for me..Enjoy!
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October 2023 by Ivon Fernandez
I’m in love with this Beautiful place. For you or for gifts given. Go and check you going to feel in love with every detail, you start feel the good vibrations of spirit intentions for you and others. All the staff are nice.
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October 2023 by Yaya D
Service was terrible. Lady with blonde hair to her shoulders was on the phone took about 15 minutes before she came to check on us. She pertained to correct merchandise that's was fine as she stood close by and when we walked out she closed the door immediately. I will never shop there again racism was shown heavy 10/4/23 at approximately 6pm .. don't go there.. looking for positive energy and she had negative energy
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September 2023 by Ronald Chacon
Owner very rude and did not let me explain what I wanted. Very negative experience.
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August 2023 by MT77
awesome store! please give Valerie Solivan a raise!!!
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July 2023 by Djenny Filsaime
Valerie was super nice in helping me to choose the perfect stone! Such a wonderful experience. Great location, great customer service! Thanks Valerie!
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July 2023 by Boba Rat
Karma and Luck is such an amazing store I’m so excited that there is a store here at the Aventura Mall. Thank you so much for all your help Miss Valery?
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June 2023 by makeuplooksbyivyy y
My husband and I came into this store and absolutely loved everything about it and the customer service is absolutely outstanding. Near ( I think that’s how you spell his name ) He was so amazing and has such knowledge about everything in the store! My husband and I were so in awe of the knowledge he had. Definitely recommend this store 1000000/10
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June 2023 by Nora Ferrara
Gorgeous!!!
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May 2023 by Ms. Rodriguez
Everyone was so helpful. I believe her name is Olivia if I’m not mistaken but she was wonderful. Really neat and unique store. We had a lot of fun! Definitely will be back.
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May 2023 by Drea *•.
This store was beautiful and I had an wonderful and very positive experience while looking around. An associate named Myriam guided us around and gave me and my fiance a very pleasant experience and we were able to find some beautiful pieces!
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April 2023 by Cristina Marziano
PLEASE PLEASE PLEASE DO NOT BUY!!!They offer poor quality products that break in less than a months time. Just buy something similar on Amazon for half the price and trust me it will last longer than anything you can purchase from this company.