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“Lana and Jose could not be more understand, helpful, or knowledgeable. They provided an extremely smooth and friendly experience, perhaps some of the best sales reps I have ever worked with. Cudos to this shop!”
“The store is like walking into a Paris boutique. It exudes luxury and class.Thank you to Andrea for making me feel welcome and accommodating my requests from the very first time I walked into the store. She is professional and easy with whom to talk.The entire team has always acknowledged me with a hello and welcome back. That does not always happen with other brands. Everyone is a great ambassador for Balmain.”
“We received exceptional service and and had an unforgettable shopping experience on our visit to the Gucci store at Bal Harbour Shops!!! It was nothing short of amazing. After perusing the Men’s section on the second floor, we had the pleasure of working with Sebastian Zapata, who made our shopping experience truly memorable. Despite the store being packed, he was incredibly attentive, offering us sparkling water and champagne while we waited. He took the time to explain the fascinating history of Gucci’s colors and styles, making us feel both welcomed and informed. We ended up purchasing two pairs of shoes, a belt, and a tie, and left feeling thrilled with our choices.
Before we left, we stopped by the selfie room and met another Sebastian, who was kind enough to take pictures for us. He was full of energy! To top it off, we shared our praise with the assistant store manager, who was delighted to hear about the outstanding service received from both Sebastians.
If you’re looking for luxury products paired with exceptional customer service, this Gucci location is the place to go! We’ll definitely go back to get more nice luxury pieces!”
“Excellent experience, very professional treatment, especially Luis and the manager. I recommend it to anyone interested in owning a pair of top quality dress shoes. Thanks Ferragamo.”
“Brioni is a highly regarded name. When it comes to suits this is where I go. They are others like Attolini, Kiton, Cifonelli etc which are as good but I personally like Brioni. Guys stop wear Gucci, Louis Vuitton, Prada, Versace and list goes on. They are not suit makers. Differently there service is out of this world as you walk in. Before you even look around you are drinking champagne.”
“I walked into the bal harbour location and Olga greeted me in a very warm and professional manner. I was able to see the latest collection and see what's offered in the bedding section. Then Olga referred me to the Ralph Lauren book on display where I perused it and received such inspiration for a project I'm doing. Thanks for the way you made me feel and congrats on this team.”
“One of the best Fashion Advisors I have known Isadora Kostic who has over 14 years experience in fashion , beauty in Chanel . If you ever visit Chanel in Bal harbour , please for her . I promise you wont regret her amazing client service and knowledge of every style in every item from Chanel Co . While the new collection is launching, all boutique and things can become busy , she is constantly trying to provide best info with great knowledge to provide your needs and satisfy your desire. Hope you will enjoy your visit will be filled with relaxation excitement and best service by Chanel Isadora Kostic”
“Being a young black man I didn't know what to expect walking into the store. Very high end area, nothing but high end stores and a lot of rich white people around.. I was showed so much love & treated with so much respect. Thank you Ryan. He also gave me a list of 13 clubs, lounges to go to lol.”
“Collen was super attentive. I walked in, looking for something different, and he was able to provide that less than 15 minutes. I can't thank you enough ! and can not wait to rock my AWANG jogger.”
“I had the most amazing experience today in the store and prior to even getting there. I called about a specific issue I had with wanting to exchange a bag I received as a gift and Krishna, the collection specialist was most helpful and patient with me. When I got to the store she had the bags ready for me to see that I specifically mentioned I was interested in and she assisted me in choosing the best for my lifestyle. The store general manager Mariana was also helpful and patient with me suggesting her opinion to help me choose which color and bag. Both were kind, patient, knowledgeable and honest. I have traveled all over the world and shopped in many designer stores, this team at this location by far sets the bar highest! If only every store had these women them to help clients! I highly recommend this location for Bottega Veneta purchases!”
“This Dolce & Gabbana store in Bal Harbour, retailer of designer apparel from the Italian fashion label, also sell watches, jewelry & cosmetics, style statements in themselves. This store is conveniently located in the middle of Bal Harbour Shops so it is hard to miss. This stylish luxury clothing brand is a favorite brand of mine and has maintained the highest standards of quality and fast, excellent customer service. Great quality, high-end clothing line, leather goods, footwear, accessories, fine jewellery and timepieces.”
“I really like the concept of this brand and store, natural colors and fabrics. the design of the store itself is equally impressive, the owners have done a very serious job. but in my opinion there is not enough light in the store on the second floor.”
“This was my first purchase with the brand so I was nervous so I purchased a sale item. The color of the dress on the website looked different in person but the dress is so beautifully made I kept it. I needed some help from customer service and I was connected to Jillian at the Bal Harbour store. Jillian's customer service is remarkable!!! I called back a few days later for additional help and she assisted me with no problem. I ended up purchasing two sale items which was of great value. Jillian assisted me as if I was purchasing regular priced items and her customer service did not slack off because I was ordering from the sales selections. I will be purchasing the dress not on sale I was just trying to have control but between the customer service and the quality I am hooked!!! Thanks Jillian!!!!”
“Honestly the Most Incredible designer shoes I have ever bought in my life. They are like owning a Masterpiece of art, Sexy,Cassy & Italian and still made at their factory in Italy. Only so many pieces of each shoe made a year, so you're buying an investment. Always the most comfortable high heel shoe I've ever worn and the bottoms are Are diamond dust,Priceless ❤❤❤I would define them as "Insatiable".”
“(Translated by Google) I contacted a very kind girl named Natalia, I appreciate her special, efficient, dedicated and honest attention; He took his time to take my order and requirements and although what I wanted was not available at the time of my call, his attention deserves 5 stars because he called Milan Italy to get it, THANK YOU! (Original) Me comuniqué con una chica muy amable llamada Natalia, agradezco su atención tan especial, eficiente, dedicada y honesta; tomó su tiempo para tomar mi pedido y requerimientos y aunque lo que deseaba no estaba disponible para el momento de mi llamada, su atención merece 5 estrellas pues llamó hasta Milán Italia para conseguirlo, GRACIAS!”
“Beautiful place, good food and excellent cocktails. I specially like a passion fruit cocktail that i can't remember the name but is the only cocktail with passion fruit. It is ideal for an special occasion. It is very romantic. Grate location specially when you are going out on south beach.”
11AM - 10PM
9700 Collins Ave # 226, Bal Harbour
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“Sales person Juan is amazing. He walks you through the whole purchase process, he is patient and very respectful. Ask for him when you get to the store, he’s the best on the game”
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“Neiman Marcus at Bal Harbour Shops in Miami is an absolute treasure trove of luxury fashion, beauty, and home goods. From the moment you step into this iconic department store, you're greeted with a sense of opulence and sophistication that is simply unparalleled.The selection of designer clothing and accessories is truly impressive, featuring the latest styles from renowned fashion houses alongside timeless classics that never go out of style. Whether you're in search of the perfect cocktail dress, a statement handbag, or exquisite jewelry, Neiman Marcus offers an extensive array of options to suit every taste and occasion.In addition to its stunning fashion offerings, Neiman Marcus boasts an impressive beauty department, where you can discover an array of high-end skincare, makeup, and fragrance brands. The knowledgeable beauty advisors are always on hand to provide personalized recommendations and expert advice to help you find the perfect products for your individual needs.What truly sets Neiman Marcus apart is its commitment to exceptional customer service. The staff are attentive, friendly, and genuinely dedicated to ensuring that every customer has a memorable and enjoyable shopping experience. Whether you're a seasoned fashion aficionado or simply browsing for inspiration, you'll feel like a VIP from the moment you walk through the doors.Overall, Neiman Marcus at Bal Harbour Shops is a must-visit destination for anyone seeking the ultimate luxury shopping experience in Miami. With its unparalleled selection, impeccable service, and elegant ambiance, it's no wonder that Neiman Marcus remains a beloved destination for discerning shoppers around the world.”