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August 2023
My mom has an account and was in the hospital very sick. I tried to catch her payments up and put on automatic payments and even with her next to me would not let me make payments without verifying her phone or email first. I was giving them money not asking information. Very unprofessional.
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June 2023
Excellent Service. Branch Manager Luis Colon personally assisted me and made my two hour drive worth to get expedited service!Please open a branch near Orlando, FL!
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June 2022
Tried PenFed and Was Very Happy With The Professional Service. They Do Get Busy Around Lunch Time. Very Friendly Also.