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November 2025 by Jenae Joseph
Whatever you do, do not bank with this company. For this bank to be around for years they are unable to do plaid verification, they block you out of your account when you deposit a check from the IRS because they think its fraud. No care in the world for its members. When you ask to speak to a manager you have reps stating their not transferring you. I've been with this bank for 3 years only because of the 2 days early and I assumed having a credit union would be good but its been hell. Whatever you do try banking with another bank. You will regret it.
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October 2025 by caroline pagan
Horrible customer service. It takes an eternity to get an auto loan approved.
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October 2025 by Lala Chappell
ABSOLUTELY LOVE PENFED!!!!
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October 2025 by Timothy Harris
It takes 20 minutes minimum for EVERY Transaction, that's if Ur the only one on Line. ATAB?
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October 2025 by Ninoshka Betancourt
Everything is amazing.
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October 2025 by Lisseth Do
Do not do business with this credit union!!! They are not transparent and helpful as they claim to be. Last year we reported a financial hardship due to two hurricanes hitting our area back to back and at first it seemed like they had our best interest however they lie to us and did something different. They are better credit unions out there
Stay away from this one
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September 2025 by Eileen Davis
Two weeks waiting for new debit card after requesting to be sent express. Still waiting
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September 2025 by Turhan Silver
It was a very warm hearted experience
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September 2025 by Aya Chacar
Security gone mad. I have had this bank for many years. They were super slow and bureaucratic but provided low mortgage fees and rate so I put up with it. Now it has become impossible to access your money. They block Zelle transfers. Everything requires security checks- several times in a single transaction. And most of the times the security systems they have are too slow and zero in before they are done - and are timed out or unaccepted so you start again - and go through the same stupid attempts. Tried 7 types of security confirmation and still did not work through no fault of my own. It takes also for ever to figure out how to get to a human being on the phones now. I spent many hours over three days to try and unblock Zelle unsuccessfully - and to try and make a single wire within the US. IT gone mad. I am just in the process of withdrawing all my money. Not worth the waste of time and aggravation. There are many better options out there for banking.
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September 2025 by Cplondon Training
Do not come here in a rush they are super slow and you’ll wait 10 business days for a debit card. Definitely won’t be a member much longer
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September 2025 by Chris W. James
PenFed cancelled my credit card despite a spotless history and a 780 score, citing “balances elsewhere.” Loyalty clearly means nothing. Their website is outdated, clunky, and even paying a bill takes 9 clicks. Out of touch, inconvenient, and unfair — look elsewhere.
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September 2025 by LJ Logical
Came to look at reviews as I was considering opening accounts with Penfed. So yes, a lot of reviews are not great but some are. However, the reason I won't be looking into penfed any further is there horrible replies to genuinely frustrated long time customers. The email they provide is a social media email and they do not address anyone's specific concerns. That's not a good sign.
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August 2025 by stephen parish
Over 10 times they have denied me purchases. I have called and talked to them on numerous occasions. They still won’t correct it and the money sits in pending for 5 business dads and it continues to happen. There is plenty of money in the account and they are refusing to allow the purchase every now and then. Sometimes it goes through, then numerous other times they deny it. Don’t bank with them as they won’t let you spend your money where you want too.
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August 2025 by John Brann
Terrible customer service experience
Trying to sign up for direct deposit!!
Form 1199A section 2 address for government agency
To be filled out by payee or financial institutions.
I painstakingly learned PenFed ACH doesn't have this information.
Sent form back to me no explanation!!!
PenFed YOU HAVE DROPPED THE BALL!!!
PLEASE CORRECT THE SITUATION.
THANK YOU
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August 2025 by Sherlie Davila
Penn fed is horrible. The app don’t work. They charge you late fees when is not your fault. You will never find a human to talk to. The worst ever.
