Centennial Bank, a local institution in the Keys, is widely praised for its exceptional customer service, particularly at the Big Pine branch. Customers highlight the personalized attention and helpfulness of the staff, including Tina and Sheila, who go above and beyond to assist them. The bank is described as a "best bank ever" and the "only hometown bank still here for us locals," with customers feeling safe and well-cared for. However, some customers have reported issues with the bank's phone customer service, experiencing disconnections and long wait times. Overall, Centennial Bank's Big Pine branch is recognized for its friendly, knowledgeable, and attentive staff, creating a positive banking experience for the local community.
