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January 2024 by Eladio del Valle
tried to call and could get no help, however ms . Bissoon called me back and set an appointment at 4;30 the same day. She took care of wiring money for a closing. Happy ending
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January 2024 by Jonas Santos
1:20h waiting for a wire transfer...
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January 2024 by Brittney Torres
PROBABLY THE WORST BANK OF AMERICA I HAVE EVER BEEN TOO, with appointment you wait without appointment you wait, people up front give you the worst customer service attitude. Not friendly people! Definitely made me rethink about banking with Bank of America.
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January 2024 by Sandra Castillo
The staff at this office does not have customer service. This morning I went to cash a check to make the Christmas envelopes and the cashier started asking me personal questions like why am I cashing the check? They didn't cashed it because they have to prove that the owner of the check really gave it to me , that said Sandra the manager. After more than 25 years been a customer of this bank , It's the way they treat me? They humiliated me in front of the other clients with no excuse, the funny part was that I had to go to the bank near my residence to be able to cash it in. Very Sad. Anyway I told Sandra to call the owner of the check and she answered "we don't make calls because it's Saturday."
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November 2023 by Samara Ruiz
workers didn’t even know what was wrong with my card. wasted my time completely, go to a different bank with people who actually know what they’re doing.
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September 2023 by Gavin M.
The staff do nothing to protect their clients' funds. They make decisions that are easy for them and have an attitude when asked questions for clarification.
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May 2023 by William Haley
Be very careful. I made a large withdrawal today. Never showed the money after leaving the bank. I was followed for 2 hours, in hindsight i noticed a black suv at 2 of my stops which I never got out of the car. Finally I stopped to get food. They blocked my suv, punched the window and grabbed the bag. This was a high traffic plaza and they know exactly what they were looking for. Either someone in the bank is feeding info or someone in the parking is a scout. Police said I am not the first. Be very careful at that bank. Lucky they dumped my passports, laptops etc on the road. 100% it is an employee of the bank or a scout that the bank let's hang out in the parking lot for extended periods of time.
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April 2023 by Azam Hassim
4 "managers" or supervisors walking around and telling people sorry for the 40+ minutes of waiting to see a banker. Making an appointment and being a top tier client doesnt seem to matter. Here is an idea. 1 manager or supervisor who also handles customer requests when busy and get the rest of the banking professionals to handle clients. This place is pretty horrible to say the least.
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January 2023 by Tricia Biddle
Associate was horrible and the attitude was unnecessary. I will not be returning.
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November 2022 by Madison J.
This place sucks the workers are rude and not helpful. Went in for a temporary card came out with no card and they deleted my card off my wallet leaving me with no way to access money. Whatt if I need gas? Going to the bank asking employees for help instead of help I get an attitude and my card deleted... sorry you don't know how to do your job or talk to costumers. RULE NUMBER ONE customers always right!! They made my situation worse rather than fixing it and acting like I'm stupid when you work here and I'm coming to you for help. Literally can't believe the way I was treated at this bank by a grown adult greeting the door. Maybe get new door greeter, one that's friendly and helpful, can't be that hard. If I was her boss and saw the way she treated people, she wouldn't be working there anymore... you have one job, it's not that hard.
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September 2022 by Michael Amin
This bank gave false information when I went and the associate was not helpful at all. I do not recommend this branch or Bank of America at all. Horrible experience and horrible service!!
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August 2022 by Brittany H.
I went in to deposit check and the lady said it was fake . Very rude because it was real . I will not be back to this location.
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June 2022 by Gregg Weiss
Thank you BOA for cleaning up a huge mess created by the Wells Fargo branch across the street.The director of business accounts and the branch manager were SO amazing helpful and accommodative.They were booked solid, but were able to get myself and my 2 partners in and out, opening up our startups C Corp account in 30 minutes.Will never use Wells again, and moving all my accounts to BOA.
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June 2022 by Jacquie H.
I wish I could give a negative amount of stars because the lack of customer service in this establishment truly sucked the life from my soul. The drive thru hours clearly state that they serve customers until 5 pm. We pulled up at 4 pm, only to be rudely dismissed an hour before closing. The bank teller was an older woman with a Russian accent, and she waved us away when i tried to ask why i couldn't proceed. She pointed to the sign that clearly says "5 pm" without even looking at it, then shrugged her sagging shoulders as if we were beneath her shitty taste in what appears to be business casual. Banks are barely ever open to begin with, we don't need lazy employees keeping us from cashing our checks on top of it so they can leave an hour earlier. This coming Monday is a bank holiday for Christ's sake, she couldn't stick it out for one more hour? No cash this weekend? Fuckin lit. Can't wait. She should be waving on the way to her retirement home, not to dismiss customers. These are the people handling our money? Not cool.
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January 2022 by Patricia Tomaskovic
Customer service is awful. The rep there made us sit around and then instead of telling me they are taking only appointments, just said they are taking noone without. She was not very helpful and told me that they were not the bank for me.
