The Embassy Suites by Hilton Boca Raton offers a mixed experience for guests. While the staff, particularly standout employees like Eva and Devin, provide exceptional customer service, the condition of the hotel rooms leaves much to be desired. Guests praise the friendly and attentive staff, with Eva the bartender being singled out for her warm hospitality, efficiency, and ability to make everyone feel welcome. The hotel's breakfast and evening receptions also receive positive reviews, with the breakfast buffet and omelet bar being especially appreciated. However, the rooms are in need of significant updates and renovations. Guests describe the rooms as outdated, with worn carpets and furnishings that require replacement. There are also reports of maintenance issues, water damage, and unpleasant odors that housekeeping struggles to address. Despite these challenges, the hotel's great location and the efforts of the dedicated staff help to make stays more enjoyable. Guests acknowledge that the staff do their best to provide a positive experience, even when working with subpar facilities. The management, particularly Molly, is also praised for their efforts to address concerns and make the most of the situation. Overall, the Embassy Suites by Hilton Boca Raton offers a mixed bag, with exceptional service from the staff balancing out the need for significant upgrades to the hotel's physical condition.
Amazing breakfast buffet, omelet station, happy hour , pool and jacuzzi!
March 2026
Staff great, common areas great... Food great... but the rooms...
March 2026
Great and helpful staff. The breakfast isn't served until 7:30 on weekends which is a bummer for catching a flight. My reason for booking an embassy suites was for a decent meal. Wish I would have booked elsewhere
