Walgreens is a pharmacy and retail store that customers generally appreciate for its convenience, good customer service, and helpful staff. Many reviews highlight the friendly and knowledgeable employees who go above and beyond to assist customers with prescriptions and insurance issues. For example, staff members like Mikayla and Isha are praised for their efficiency, professionalism, and willingness to spend extra time to ensure customers understand their medications and save money. Customers often mention the welcoming attitude and kindness of employees such as Mayra, who consistently provide a positive experience and make customers feel valued. However, some reviews point out challenges at Walgreens, including long lines, short staffing, and delays related to insurance and medication delivery. Customers have experienced frustration with the pharmacy system, especially regarding prescription delays and delivery issues. The app sometimes shows prescriptions as 'picked up' when they are not, and delivery systems can be unreliable. Call centers often have long wait times, making it difficult to get quick assistance. Despite these issues, the overall impression is that Walgreens employs a dedicated team of experienced and caring technicians who are the face of the store. The store offers services like flu shots and free delivery, although the system can be complex and sometimes problematic. Many customers still appreciate the store’s efforts to provide good service in a busy environment.
Good luck getting anyone to answer your phone call, they just hang up on you after you've waited
August 2025
Love this store, always find what I need, great customer service, and easy to get in and out quickly if you’re in a hurry.
July 2025
absolutely the worst pharmacy they don’t answer the phone. Prescriptions are never on time. People are rude. Alternatives are not any better so I’m sort of stuck.
