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January 2024 by Daniel Bezerra
Rudest and most useless staff! I see why they don't have many branches.
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January 2024 by sal albano
They dont attend to Canadian clients, even thou its a Canadian bank
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January 2024 by Heather Paton
Consistently have mixed experiences here.Some days best service, other days slowest service ever. My least favorite is the other day when the bank MANAGER says you can't take your own cash out bc she doesn't have enough. Doesn't even offer a solution. I wanted 4,000 and she said I could only take $2000. I had to offer for her to keep all of it, and she could write me a bank check and I'd cash it somewhere else.Other days I get to deal with Bruna and she is always helpful, efficient and on point. Just depends on who you get when you walk up I guess.
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November 2023 by Alex O'Neal
Who ever works the last shift 11/14 was absolute the worst customer service. Bank of the west never treated me that way. Gives me even more of a reason not to keep my money with you guys lol
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November 2023 by Natasha S.
Time to revise the opinion about this branch. Most of reviews are from several months ago and are likley about employees who are no longer there. BMO has changed a lot of things in their business model over this year.I am a transitioned customer from another acquired bank and was welcomed into this bank in a very friendly manner. I came inside twice and once to the outside window of the Bonita Springs branch on Bonita Beach Road. The cashiers were mature, professionally dressed & behaving adults, which is no longer to be taken for granted. They treated me with warmth and respect both times. The banker, Bruna, is also friendly yet professional, very patient, and on the top of things.I have received help from Bruna twice now (once over the phone when the transitioned BMO call center was not helpful) and she has given me several pieces of very good advice both times. Bruna is a very knowledgeable banker and looks out for your - customer's - best interests. Also, she can advice one on which accounts have fees and which do not and right now (fall 2023) At this time BMO offers competitive terms compared to the other banks. In other words, disregard bad reviews from 7-12+ months ago, visit a Bonita Springs branch, and seek help from Bruna, if you are not having a positive customer experience.
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September 2023 by Trevor O.
My experience at BMO bank was absolutely horrendous, deserving no more than a single star. The customer service I received was nothing short of disgusting. During my visit, I felt like a mere inconvenience to the staff, who made me feel insignificant and worthless. To make matters worse, the banker shouted out my account balance for the entire bank to hear, a humiliating and completely unnecessary act. Their insinuations about my low account balance only added insult to injury. While I may not use BMO as my primary bank, I certainly won't use it at all in the future. Their lackluster performance and disgusting treatment of customers on vacation from Chicago to Marco Island have ensured that my banking investments will be directed elsewhere. Disgusting, indeed!
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March 2023 by Mimo Ouardi
Horrible bank.. we’re charged $25 for a checking account unknowingly. We try to solve the issue at the bank , unfortunately the branch manager is in vaccinations and no body is assigned to take over her duties while she is away. That just shows how lame is this branch. When we spoke to the headquarters, we were told the the charges were illegal and went ahead and refund us for $50. There is still $220 remaining and we have to wait till the manager is back. Won’t recommend this branch to anyone?????????
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February 2023 by ralph gorton
Horrible customer service! Came in to open a CD. No one in the bank but employees. No one greets me. A teller asks what I need. I explain, she asks me to sit down. 2 personal bankers never great me or let me know that they will be right with me. I decided to take my money elsewhere as I do not suspect this branch to be open fir the term of the CD
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February 2022 by Sabás Rafael Osorio Guzmán
Thanks to Yulian and Salomon BMO Harris has always been my main bank for my personal transactions.It has no hidden fees and everything is always free.My only recommendation is that they should create an easy way in online banking to transfer funds to third parties who also have a BMO Harris account instantly to avoid annoying and repetitive Zelle holds or high wire transfer fees. Zelle at this bank is very annoying because they always hold payments and you have to call customer service and wait 48 hours for the payment to be processed and sometimes it takes longer due to weekends or non-working days (this does not happen with other banks) and finally, they should have more Spanish-speaking people in customer service because interpreters are sometimes unprepared and confuse or delay banking operations by not translating the correct information.
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November 2021 by J N R
It was such a pleasure working with Galia. She helped me out a few different times with my mom"s account. She was excellent with me and also my little girl, who I had to bring to the bank with me. Amazing Customer Service. She definitely went Above And Beyond. Thank you, Galia
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November 2021 by MsYudiyudi
Excellent service. I went to open a checkings account and Galia Heller helped me as if I was her own family. I love the bank, I fully recommend it. It doesn’t have any secret fees or anything. - Yudelka Paulino.
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March 2021 by Irfan
It was great pleasure working with Dusting and Yulian. They were able to assist me so quickly with my needs, everything virtually. I really like their quick responses. One of the best experience I have got with them for the banking needs.
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December 2020 by Nancy Dalaskey
Moving to Florida from Illinois for retirement was made so much easier since we were able to continue with BMO. WE are pleasantly surprised and more than pleased with the Staff at this location. Dustin Broxson the V.P. and branch manager is very accommodating and always makes sure you are treated with respect. The staff follow his lead and are always personable and greet you with a smile. We had a chance to meet with Brian Mazgaj the financial advisor and after consulting with him on his thoughts and strategies to achieve our financial goals we moved our investments under ths BMO umbrella. We have been more than pleased with the ROI . Fom Dustin on down to tellers Connie and Kelly you can always expect and receive top notch service. Steve & Nancy Dalaskey
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March 2020 by Linda Rea
Our visit to Bmo Harris in Bonita Springs was great Impecable Service and Friendly took Care of Everything For Us Thank You
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January 2020 by Maribeth Mungovan
The personal banker made an appointment with us and was 45 minutes late. No apology and although she did help us with the matter at hand I would not recommend or return to this branch.
