BMO Harris Bank provides a range of personal and commercial banking, wealth management, and investment services. With over 500 locations across the United States, the bank aims to support growth and create opportunities for individuals, families, and businesses. Customers can visit branches or call to open accounts, lines of credit, or retirement plans, with friendly staff ready to assist. Customer experiences vary. Some praise the helpfulness and professionalism of staff like bankers Bruna and Galia, who are knowledgeable, patient, and attentive, making banking easier and more comfortable. Many appreciate the warm, respectful treatment received at branches, especially from mature, professional cashiers. However, some reviews mention inconsistent service quality, with days of prompt and efficient assistance contrasted by slower days or unhelpful responses from managers, such as denying cash withdrawals without solutions. Recent feedback indicates improvements in staff behavior and service, especially in branches like Bonita Springs, where employees are praised for their friendliness and professionalism. Customers note that fees are transparent and there are no hidden charges. Still, some find the online banking experience less convenient, especially with fund transfers via Zelle, which often involves holds and delays requiring customer service calls. There is also a request for more Spanish-speaking representatives to improve communication. Overall, BMO Harris Bank is seen as a reliable financial partner, committed to serving its customers with attentive service and competitive account options.
I had a great experience at this branch thanks to Joe T. He was professional, patient, and took to provide clear explanations, and address all of my questions. I would highly recommend working with him.
I also would like to note that Galia was very helpful and contributed positively to the overall experience.
May 2024
We recently opened up accounts at the Branch in Bonita Springs. They were fantastic! They spent a great deal of time setting up the accounts and answering our questions. I specifically would like to thank Bruna and Karen for their help! I would highly recommend this branch!
April 2024
Great experience for an awful event, my cc had 78 transactions of fraud in a 2 week period, the personal banker ( not sure her name) office on the left side of tellers helped me. I’m very appreciative of her help and patience as it took awhile to do each claim.
