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March 2024 by Sunny Metcalf
I am so pleased by the service of Samantha and Joe provided today. I booked a wrong size storage unit yesterday and wanted to change the size. I spoke with Joe and he said that I need to come in to the office to change it. So I made an appointment with him at 5:30pm. For whatever reason I went to old 41 storage place and there, Samantha welcome me with a big smile.?. She figured out that I was at the wrong storage place, but she tried to get my information to help me make the change. Since she couldn’t find my information on the web site she sent me to Joe. When I got to the right address it was just 6 minutes before 6pm. I apologized to Joe that I was late. Joe is such a very nice guy. ? He calmed me down and asked me not to worry. He said that to make customers happy was his goal. I can’t thank both Joe and Samantha enough for the help they provide. They truly are amazing.
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March 2024 by John Franco
Tiffani was a great attendant. She is very helpful and kind. Thank you for providing such an outstanding customer service.
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March 2024 by Karma Noelle
The agent Tiffani was absolutely great. She was fast and efficient and very knowledgeable about the area as I am new around here and was looking for good food recommendations.
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February 2024 by Suzanne Goeren
Tiffany was the lovliest woman. So helpful and I just wanted to make sure everyone knows that! Above and beyond is her motto and I love that. Thank you.
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January 2024 by Barry Deuschle
Be aware that they raise your rent with escalations Also late fee happy. I have had problems with the auto payments. We are in process of getting our storage moved. Would not recommend.
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January 2024 by Steven McCune
Excellent service,went out of there way to get me in immediately,thanks guys
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December 2023 by Lisa Rigelman
First off Randy that everyone raves about is no longer there. At this time there is no manager at this location. I dropped my van off on Oct 30, 2023 before heading back to Michigan. Outdoor space number and I put a nice cover on it to keep the weather off. Ray was very accommodating. I made an unexpected trip back down to Bonita Springs Dec 7th for a weekend trip. Went to Public Storage to get my van out to use for the weekend. The cover was laying neatly on the ground next to the drivers side, which was strange since I put it on tight. I put the cover in the back seat. Started my van and proceeded to drive out the gates. I stopped to adjust my side mirrors. I was shocked to see that my drivers side bumper had been damaged. Not only damaged but someone put bondo body filler on it and sanded it down. A very poor repair job. The bumper is also out of alignment. I went inside to get someone. They were shocked as well. They assured me that they would go through the camera footage to see what happened and when. When I went to call Ray they advised me that he was no longer with the company as of a few weeks ago. I was given the name and number of the district manager to see what my next steps were. I called and left a message. Later I found out he was on vacation until the 18th. I had to fly back on the 11th. I left another message the 18th. He called and it did not go well. I thought I was to get instruction of how to move forward. He was very non empathetic and said I should have known what to do. They did find the footage of what happened. However the picture is to dark as the security lights were not working on my side. They also won't give me any information without a police report. I assumed they would be great about this and work with me. Then he hung up on me. I stored my vehicle there assuming it would be safe. I am back in Michigan. I am not able to get my van out of there or file a police report, as I need to be there in person. Merry Christmas to me from Public Storage, The officers said this was actually a first. They couldn't believe it either. Most are assuming it was an employee. What customer is going to damage a vehicle, go get supplies, and use a sander thinking they wouldn't get caught. Beware of the lack of concern if something happens.
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November 2023 by Robert Garcia
I have been storing here for 8 years and Randy the property manager is excellent. He’s always very helpful and accommodating. The storage facility is clean and well maintained and I would highly recommend this place is you need storage space.
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October 2023 by Basilios Rigas
We have been a customer of Public Storage in Bonita Springs, Florida for many years. The manager of this location Randy is the best. He always greets you with a smile and he is always willing to help you. He is friendly, professional, knowledgeable and a hard working manager. He keeps the inside and outside facility super clean and in well maintained condition. We believe that Randy, the manager is an important asset to the company. We are blessed to have him as a manager at our storage facility to watch over all the storages in the facility. If there was more than 5 stars we would have attributed them for Randy. Keep up the fantastic work Randy.
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October 2023 by Steph Hopper
Love Randy!!!! He was amazing with selecting our unit and moving it over by a door or two. He was super attentive to our needs, checking in on us when we moved in and then helping us find a smaller unit super close for connivence. This guy truly goes above and beyond to help make moving (in our case) as stress as possible!
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September 2023 by Jorge B.
The service personnel was a pleasure to meet and was extremely knowledgeable and kind. I'm so very glade I chose this facility to rent from.
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August 2023 by Alois Schmidtner
Helga and Randy are knowledgeable and professional in every aspect. The facility is always neat and clean. I feel confident in knowing my storage items are safe and secure.
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August 2023 by Trebor Nosnibor
Randy made both halves of our move as smooth and painless as possible. He helped us with the gate code app and was super communicative during the length of our stay. The storage unit was spotless when we received it, the padlock was right where he said it would be, and he was very supportive throughout the whole process. If I ever needed a storage unit again in southwest Florida, I would definitely use Public again. Thanks, Randy!
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August 2023 by Marcia Stalter
This is a great storage facility. Reasonably priced, clean, easy but secure access, plenty of carts for moving things in and out, and FANTASTIC service from the manager Randy! He was super helpful in making this experience stress free. I highly recommend!
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July 2023 by Annette H.
Randy is great! I was dreading my move out, thinking it would be a hassle and more fees would be applied, my experience was the opposite. Randy answered all my questions my move was smooth and easy. I rented a climate controlled unit there for three years and never had an issue. They kept up to date and when hurricane Ian impacted our area. The facility is well-kept, very clean with multiple units of all sizes available. I will definitely use again if needed.
