The UPS Store #3313 in Bonita Springs is a locally owned and operated business that offers a range of services including packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, and faxing. Customers appreciate the staff's helpfulness and friendly attitude, especially when the team goes beyond standard service. Many reviews highlight the caring nature of the owners and staff, noting that they are consistently courteous, patient, and willing to assist with unusual requests without extra charge. The team is described as understanding and sweet, even when busy or short-staffed, ensuring that customers feel valued and well-served. Customers particularly enjoy visiting when a specific staff member is working, citing her pleasant and efficient service, especially for Amazon returns. However, some reviews mention dissatisfaction with certain younger employees, describing their customer service as rude and lacking skills. Overall, the store is known for its helpful staff and welcoming environment, with customers expressing appreciation for the extra effort made by the team to provide good service in a busy setting.
