Bank of America (with Drive-thru ATM) is a financial institution that has received mixed reviews from its customers. Despite some negative feedback, the branch has made efforts to improve its services and provide a better customer experience. The bank has taken proactive steps to enhance cleaning procedures and follow local COVID-19 restrictions to ensure the safety of its clients. They have also temporarily modified their hours, and customers are encouraged to use the mobile app or website to check the available services in their area. Many customers have praised the exceptional service provided by the bank's staff, particularly Kalpna Patel, the AVP Senior Banker, who was described as extremely knowledgeable, attentive, and went above and beyond to assist a customer even during a hurricane. Other staff members, such as Andrea and Shirley, have also been commended for their efficiency, professionalism, and friendly demeanor. The bank's management and professionalism have also been noted to have improved recently, with reasonable wait times and better staffing. One customer, Bryce, was praised for his helpful advice and efficient service when the customer needed to close an account. While there have been some negative reviews about this branch, it seems that the bank is making efforts to address these concerns and provide a more positive customer experience. Overall, the reviews suggest that the Bank of America (with Drive-thru ATM) branch can offer good service and support to its customers when they visit.
Great customer service! Was scared at first with the reviews, but I had a great experience both times that I’ve been at this branch!
September 2025
I want to give a big thank you to Michael at Bank of America. This is the second time I’ve come in to get paperwork notarized, and he has always been available, kind, and professional. He makes the process quick and easy, and his friendly attitude makes a big difference. Truly excellent service!
December 2024
I have used BofA for years and they have always been very helpful with any problems that needed resolution. The manager at this location, Andrea was extremely helpful, it was a pleasure speaking with her, they are lucky to have her.
