Metro by T-Mobile at 1313 W Boynton Beach Blvd Ste R13B is known for its friendly staff and a variety of prepaid plans, including 5G phones from popular brands like Apple, Samsung, and OnePlus. Customers appreciate the helpfulness of employees, with several reviews highlighting the excellent service provided by staff members like Jason and Cary. They are praised for their willingness to assist, providing clear instructions, and maintaining a clean store environment. Some customers have expressed frustration with certain costs, particularly the reinstatement fees, and mentioned that online support can be challenging. While some customers visit primarily to pay bills and find other services expensive, the overall atmosphere remains positive due to the staff's approachability and readiness to help. Despite occasional wait times, many recommend the store for its exceptional customer service.
I called 5 local stores for Metro. This particular store went to voicemail. The first store that did answer my call and didn't immediately put me on hold for 5 plus min. (i hung up) or send me direct to voicemail, said they can't share phone prices on the phone. SMH So much for shopping... what a dumb world.
March 2026
So helpful and courteous and kind which never happens these days and it was so refreshing, I am so grateful!
November 2025
Best customer service ever. They were so cool in there helping me replace my broken phone.
