Regions Bank is known for providing friendly and attentive customer service. Customers appreciate the kind and helpful managers and tellers, especially those who actively listen and handle their needs efficiently. The branch staff, including professionals like Brandy Cooper, are often praised for their competence and professionalism, even during busy times. Many customers find it easy to visit the branch for in-person services, which they value despite usually banking online or via ATM. However, some customers have experienced moments of frustration due to inconsistent listening skills among tellers or changes in staff they prefer. Overall, the branch offers great customer service, with polite managers and friendly employees who make each visit pleasant, making it a positive experience for most clients.
Jose has helped me more than once with small problems. They are all kind to my dog and know my name. The lady at the drive thru is above and beyond helpful., but they all are.
July 2023
Edit:I give a 5-star rating for Brandy and Jose always actively listening and have removed the mid-score. I have emailed as indicated and await a response.Very poor listening skills. The majority of the tellers are attentive but not so today! I came in happy and left frustrated!
July 2022
Brandy Cooper is a Professional. I went in to make a deposit and she handled the bulk of stress from multiple clients and calls effortlessly, with only herself and another banker at the location. Thank you!
