Truist is a bank where service experiences vary significantly. Some customers report very positive interactions with helpful and professional staff who are on top of everything, making them feel they do not have to worry. Specific bankers and a regional manager have been praised for being incredibly helpful, showing they deeply cared to help, and putting in extra effort to resolve issues, which has led to strong recommendations. However, other reviews indicate inconsistencies. Long-time loyal customers have sometimes felt their loyalty is not valued, encountering unhelpful management during critical times. There are also complaints about operational reliability, such as incorrect branch hours listed online, which feels representative of a business where things mostly work but there is always a catch. Recently, some note that under new management the service has really improved and you can tell they truly care now.
Ms. Debbie was incredibly helpful when I needed assistance with my bank transfer. Despite needing to revise my letter a couple of times, she was always ready to assist. Thank you so much Ms. Debbie. Appreciate your help.
January 2025
They are on top of everything I don't have to worry about nothing my checking my savings very professional highway definitely recommend keep the great job going
December 2024
Went in for a family matter. Dayna was extremely kind and very helpful. Would highly recommend.
