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February 2024 by Brook Bradshaw
The vets immediately took my pomeranian to the back and quickly helped him, everyone was so sweet and explained everything to me and how to take care of my furbaby. They explained the best method for his medication to be administered and I cannot thank you guys enough for your help tonight.
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February 2024 by Lina R
Extremely dissapointing and unprofessional. Have come here before and it was not like this. Came in today as my baby was throwing up blood & feeling lethargic. Went in and there were no other patients in there, the waiting area was completely empty, and there was nobody at the desk to check in. I kept calling out and there was no answer. Waited over 10mins and nothing! You could clearly hear ppl in there but no response. For a place that calls itself an emergency pet center, they're anything but. That is not only unprofessional but disrespectful and lacking care for emergencies. Never going again, better care and attention at other vet hospitals. Don't waste your time here, as they like to waste your time & disregard your furry children.
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January 2024 by Michelle Antunez
I highly recommend this clinic if you have an emergency with your pet. The doctor explained everything to us very well and gave the right treatment and instructions to treat our senior dog with kidney failure. The staff is very supportive and friendly. Our doctor was Kenneth Kalaf.
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January 2024 by Mike S.
After my daughter’s dog was injured by another dog, we took her to the Animal Emergency Clinic of Brandon because it was Friday night. Dr. Cochran and staff were compassionate, caring and competent in their admittance and treatment. Despite being late on a Friday evening, they quickly responded, diagnosed the injuries and applied the proper treatment. Although longer term treatment will be required, we were very pleased with the care we received and the cost of that treatment from the Animal Emergency Clinic of Brandon.
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December 2023 by Kyle Klett
It’s been 2 days since our emergency visit. Our dog Cloey now in heaven. Tears still rolling down my face. Need to thank kind receptionist who kept me in the game while we watched the vet Dr. Jilma Rojas attempt to do magic. They could have charged us one million dollars but now as I look at the invoice I see they are quite fair. Hoping nobody needs this review but if it helps then Cloey has touched another life. Lastly, very compassionate people when I needed it most.
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December 2023 by Alec Torres
I can't thank you guys enough, seriously. We got real lucky tonight.
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November 2023 by Jan Brewington
Tonight my 4 month old puppy ate sugar free gum…I was panicked I knew it was very bad for dogs. Called the clinic and headed there. The staff is AMAZING!!! They took my girl right in an treated her immediately. I got her there quick enough they could treat her and get that poison out of her ASAP!! She is doing fine now and I’m extremely thankful for such caring and compassionate people that work at that clinic!! Thank you for taking such swift & good care of my girl!!!
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November 2023 by Kasey Geddes
My husband and I have a very naughty Labrador puppy who loves getting into trouble. We have had many late night visits with “Dr Google,” but when we were really scared that something our dog had eaten could be harmful we decided to give the clinic a call.They were so kind to us on the phone. They were very transparent about risks of what he had eaten (raw dough) and what we could do at home to help. We immediately trusted them and knew they were truly there to help, not convince us to bring our dog to the clinic to make a quick profit and charge us for medications and tests.Ultimately, we decided to bring him to the clinic and everyone we spoke to was incredibly kind and helpful. We were so happy with their transparency and efficiency. We left with peace of mind and could not be more grateful for their help. I’m sure we will be back!
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September 2023 by Alyssa Pekunka
Positive MUST READ. All the stars. 10/10 will recommend to anyone! If you are questioning bringing you pet in, this is the place to go!!!!! Transparent with pricing, patient and kind staff. Especially on a holiday weekend. As an owner with high anxiety bringing my puppy into an ER is the last thing I wanted to do. I called several places but just one call to Animal Emergency Clinic of Brandon I was put at ease. As soon as I said “I’ve never had to do this before I don’t know what I’m doing” and their answer was “it’s okay it’s okay, if you bring him in we will figure out what is going on” I knew this was the place to bring him. I asked how long the wait was and they were honest, did not hesitate to say it would be at least an hour. They were so calm, kind and patient over the phone. What will bring me back if ever needed is the honest communication and handling of my puppy. They offered an estimate for tests without me having to ask before doing anything, they provided a low end and high end based on what test I CONSENTED too. In the moment you’ll do anything to help you dog, but to see the up front pricing for not only the office visit but the tests he needed and would of needed based on the results was such a relief, no surprises.I went in for eye discharge and my puppy was not opening his eyes. We arrived at 7:55 pm, brought immediately into a room, large, clean, and cool. We just left just after 9 pm. The vet tech Selena was so pleasant, calm, and patient with my puppy barking like crazy. She did not rush me to tell her what was going on, she was so kind to my dog, and communicated so well. She let my dog calm down in his own time.Then Dr. Jilma Rojas came in shortly after with the same tech and immediately sensed the stress level of my dog. She even asked me if he is aggressive or had been muzzled before (14 pound yorki-poo), I was honest and said yes but only once with a male tech. She was receptive to that and went at the pace of my dog when examining him, allowed him to sniff her hands, her stethoscope, did not “force” him to be positioned a certain way. She was so happy I was able to get pictures before coming in and brought his previous eye medicine with me. Because I already had the ointment she would have prescribed she did not “make me” purchase medication from the clinic. I cannot express how kind Dr. Rojas and her tech were, there was no feeling of being rushed, rushed to be seen, get us in and out, nothing of the sort.They took him back to do his eye tests after my consent and they told me he did great and must only be protective of me because they were able to handle him with no muzzle and he was calm for his tests.Not at any point in this visit did I feel as though I was being told untrue information or pressured into buying anything for my dog to help him. Not only that but I was provided with my invoice before leaving and emailed with a PDF of his chart from the visit in same night!Waking up this morning, I am so glad I brought him in, he is not stressed, he is doing better after being treated and I have such a sense of relief having a pleasant ER visit.
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September 2023 by Adam Ziegler
I didn’t want to go here, because who wants an emergency situation, but oh am I so thankful I did. My dogs eye unfortunately got bit out by another dog so I rushed her to this facility. I called ahead of time to let them know I was coming and they were prepared and got me right in as soon as we got there.Dr. Rojas and Selena were extremely caring (more than my own vet!), professional, and informative. They told me exactly what needs to be done, showed me the evidence of why, and gave me an estimate that actually was a little over what my invoice was.If you’re ever in the unfortunate situation where your pet is in need of an emergency visit, this is your place.All I can say is THANK YOU. THANK YOU. THANK YOU. ❤️
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August 2023 by Lindsay Guevara
There aren’t enough words to show my appreciation for this clinic! They went over and beyond. My 46lb doodle got into an entire bottle of icebreaker gum. She was seizing, unresponsive and in bad shape. And her temp was dropping.Their team dropped everything and jumped into immediate action and saved our girl!Kerri, Dr. Cochran assistant, was so sweet and never complained about the amount of questions we had or follow up calls. As we patiently waited to see how our girl was responding to their treatment. Would recommend to anyone in an emergency.At this point- cost didn’t matter to us. But we were shocked how little it was. Blue Pearl would have been 3x’s as much! They’re affordable and they are there for the pets!
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August 2023 by Chelsea Fundora
I went here because of the reviews and if I can save one person from the pain and heartache I dealt with, I hope this helps. These people are Literal thieves. They kept us there for a half hour knowing they couldn’t help us. Hung out in the back for a little bit laughing and having a grand ole time, while our dog was dying in front of us. Then after they wasted those valuable minutes, that could have been spent saving him, they sent us across the street to the vet who was actually capable of saving him, but it was too late. Oh and then stopped us to charge us $115, for doing literally nothing. Had to get in their last two mins in to help excel his condition as we were literally running out of the door with him in our arms. Even when we showed up at the vet across the street they asked what this clinic even did (which was nothing) and they had to start from scratch. Just go across the street to blue pearl, not that it saved my dog. But it may have, if I didn’t waste my time at this god forsaken place first.
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July 2023 by Lexi B (Lexib518)
Unfortunately we came in for a quality of life evaluation, we knew the very likely outcome. We ended up having to put my best friend to sleep. The vet we saw was beyond compassionate. She was great with my dog and even better with us. We lost my first dog, best friend, she grew up with me. The vet made the process as easy and compassionate. If I ever need to go through this again, I will definitely be back.
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June 2023 by Steven Spinks
This group has been absolutely fantastic in taking care of Carl (our cat). The customer service was amazing and their availability to answer questions was awesome! Hope we don’t have to use them again- but if we do, it will be an easy choice to go back!
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June 2023 by Jennifer Keovongsa
We found Animal Emergency Clinic of Brandon after stopping at two other pet urgent cares in the area, one of which we were treated callously and poorly at. In contrast, at Animal Emergency Clinic we were treated from the minute we got there with compassion and concern by Carrie. She got our girl right in an exam room almost immediately and assessed the issue. We felt listened to and our Stella was treated very well. The Dr. there(didn't get his name) did a good job with her too. We have decided we will skip over the other "fancier/newer" urgent cares like the one across the street (which was a terrible experience) and head straight here next time one of our furry kids has an emergency. Their experience and compassion were very evident.Thank you Carrie and Team you made a very frustrated and concerned family feel better right away.
