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January 2024 by sliceforluck2
Not great. Pretzels seemed like they sat for a while. Lemonades were also rather watered-down compared to expectations. Not worth the heavy price tag.
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September 2023 by Lena
The pretzel nuggets I got last weekend were some of the best I’ve gotten. They were warm and fresh. Staff was nice and helped with my BOGO coupon from the app. I came around 5pm. If you want a pretzel and the line is short, join in because it gets long a few minutes later. The plain lemonade was also good. I would get again.
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August 2023 by Latisha Jones
Bad quality of food
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August 2023 by Keith Bell
This place never has anything………
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July 2023 by Jennifer Pineda
Extremely hard pretzels!!!! As someone that used to work for auntie Anne’s this is not it!!! You can tell they’re lazy and don’t replace the pretzels that have been out for a while. Cashier was super nice and you can tell he was there to work but the guys in the back making the pretzel’s were extremely immature. If I’m paying almost $6 for a pretzel it should not be hard!!! Do better if not close down.
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June 2023 by Google user
Extremely hard pretzels!!!! As someone that used to work for auntie Anne’s this is not it!!! You can tell they’re lazy and don’t replace the pretzels that have been out for a while. Cashier was super nice and you can tell he was there to work but the guys in the back making the pretzel’s were extremely immature. If I’m paying almost $6 for a pretzel it should not be hard!!! Do better if not close down.
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December 2022 by Precious J
The cashier working here for afternoon shift has a really bad attitude. If you don't like your job then you shouldn't be working.
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May 2022 by David Dones
Very bad customer service ,very rude William unprofessional , manager Joe a waste of time no help at all will never return to that location ,
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February 2021 by young savg
Great Service
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August 2020 by Shernea D.
Are usually grab some pretzel bites or something from this location when I'm in the mall. The ladies there are friendly. The pretzels are usually fresh... but sometimes I have to shop and come back in order to get fresh ones as they come out of the oven. But I don't mind... as long as they taste good. I love the Pepperoni bites and blue raspberry lemon are drink as well. They are very yummy! It usually smells extremely good there as I walk by and I cannot resist buying something. I had some difficulty with using the app... but when it's working, it's a good thing because getting free pretzels is always cool!
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August 2019 by Jessica MPerez
My daughter and I went on a Sunday afternoon to treat ourselves to a FROZEN lemonade and pretzel. While waiting in line for a while because they were busy, Mark assisted with our order, in the beginning he already had a serious face I could tell he did not want to be there. However I still smiled at him and thanked him for taking our order since I saw it was busy. He didnt say much- after he took my order he gave me my daughters drink which I requested a frozen lemonade, when
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August 2019 by Jessica M.
My daughter and I went on a Sunday afternoon to treat ourselves to a FROZEN lemonade and pretzel. While waiting in line for a while because they were busy, Mark assisted with our order, in the beginning he already had a serious face I could tell he did not want to be there. However I still smiled at him and thanked him for taking our order since I saw it was busy. He didnt say much- after he took my order he gave me my daughters drink which I requested a frozen lemonade, when I got it, it was not frozen and it tasted like water. I told Mark that it didnt taste right he told me "Well that's how it comes out of the machine" an apology would've been great or I can make you another one... he stated "if you dont like it I can give you a refund" which wasn't the point- he proceeded with Snatching the drink out of my hand which I let it go bc I was with my daughter but when he Snatched my card out of my hand was when enough was enough and I was infuriated. I have dealt w bad customer service however that was beyond that. If this is how Mark and the Brandon team treats customers then they need a new staff. Terrible experience. Specially when your with your kids. Never going back.
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January 2019 by Rachael A.
This was by far the worst visit... no pretzel dogs were made... the girl at the register seemed to be in a rush to leave! And then I asked for two pretzels in a bag to go and when I get to work they are both burnt!! Gross!!! The slogan says we're so much more than just fresh pretzels! Maybe we should focus on getting a nice soft pretzel like your slogan!
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June 2018 by Megyn S.
Literally the WORST management I have ever encountered. I've been working as a server/bartender for 8 years. I'm six months pregnant and asked for a little more coke for a refill, not even a full refill, after I had to walk a mile and a half to the food court because these people ran out of ketchup after I ordered a HOTDOG! He refused to give me one and gave me attitude the whole time saying he didn't owe me anything. As I walked away saying he wouldn't get my business anymore he was laughing at me.
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June 2018 by Bruce B.
I work at the Brandon Mall I've been here since the year 2000 our booth is located next to Auntie Anne's at the Macy's end of the mall for about a year year-and-a-half there's been a new manager by the name of Steven who always seems angry and miserable! I pointed out to a lady manager with blond hair who has been there for quite some time and said that he just seems unhappy never says hi and just seems rude to people. She snickered a little bit like she know what I was talking about and said she's heard that before. Being that I'm in customer service and I deal with people all day long everyday this kind of stood out! So today today June 12th I went over and I grab the napkin from the booth and he yelled through the mall and called me back to the booth "excuse me sir sir can you come here will you come here" this was loud enough to hear across the mall! I kind of gave a puzzled look and was like yeah walk back over there he goes you know I'd appreciate if you would ask for a napkin okay these are for paying customers okay you didn't buy anything he's up paying customers I said" I'm sorry I've been in the mall for 20 years and I buy stuff from you six seven eight nine times a week if not daily I didn't mean anything by it a napkin I'm sorry " he said in an angry tone and confrontational "like I said these are for paying customers you need to ask first" ! Throughout the years you have had many managers there and I have met with him and I speak with people that work there throughout the day and I purchase a pretzel or a drink every single day that I'm in this mall which is 5 or 6 times a week let alone I'll buy my employees pretzels or drinks this was at 11 in the morning I just grabbed a napkin 1 ! 1 napkin not a bunch and this is how he treats people that works in the mall let alone it seems to me and I pointed out to another manager he just seems angry and mean when he talks to people! I have gone out of my way throughout the past year just to walk by and say hi as I do with other people who work for the mall and I see daily I just try to be friendly say hello how you doing and he is always seemed better I do not know why but I will never go to this Auntie Anne's location nor will I advise any of my employees to go there while this guy is working there he is rude I think he's an embarrassment to Auntie Anne's and someday he's going to end up costing you. I can say he just cost you a handful of customers now and I will make sure I tell everybody about this situation!
