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March 2024 by Carlos Ramos
Vehicle was not available when scheduled to pick up. The vehicle we got smelled like weed.
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March 2024 by Millie M
I am a regular customer at the Brandon 594 Town Center location and Jeff at the counter it’s always very helpful and friendly, great customer service. And above all the cars for the most part are the latest model so they are reliable. Nothing but great experience for me from Avis that’s why I keep coming back.
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March 2024 by M 2
Fair prices and good service.
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March 2024 by Louis Gillard
DO NOT RENT FROM HERE…. I followed the directions of Avis and I dropped my car off in the designated space. I then went inside to return my keys. There was nobody at the counter and no available key drop off so I left the keys in the car. I called the next day as I did not have a receipt. This office told me the car wasn’t there and neither were the keys. I had to drive an hour there and the car and keys were both in the assigned spots. The front office staff then tells me they are going to charge me for the additional days, proceeded to yell at me and be absolutely disrespectful to me. I’ve never been treated worse by a company. Do not rent from this business.
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February 2024 by Juan Varon
I rented the car for pick up at 10 am and they gave me the car at 1:45 pm and the car was dirty with random food inside the car, only traveled for 26 miles and they charged us 16 dollars for fuel.
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February 2024 by Louis Stoll
They put a $250 charge on your card for deposit and Take the money. It's NOT a deposit. The car was returned in perfect condition and I am SHOCKED that they conduct business in this manner. I have used about every rental company in the book and Avis is the biggest amateur of them all...DO NOT RENT FROM HERE!!!
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February 2024 by Judith V Martinez Fernandez
Very well located and the cars are picked up in the same place.
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February 2024 by Nick Paria
Great location. Person at front desk very professional. Cars a little dirty.
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February 2024 by Allie Nockengost
Never rent from them. I prepaid online and went to the location and suddenly the car I rented wasn’t available with no explanation. Waited over two hours and was given keys and told to go walk outside to the far right to the car which still wasn’t the car I prepaid for. Had a family loss and had to drop my rental off a day early well over 24 hours early and was told I could get reimbursement. When given the receipt I not only did not get the reimbursement but was told “oh sorry, it’s because you prepaid”. All this coming from the same worker of two who took multiple smoke breaks, wreaking of weed and barely manning the store when I waited over two hours for the car I didn’t even pay for. Terrible company, at minimum don’t prepay or just don’t work with them at all! 0/10
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January 2024 by Luis Baez
Jeff at the Westfield Brandon mall location is the man. Great attitude and resourceful no matter the situation. Love working with him
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December 2023 by Myliekia Stevenson
Witnessed unprofessional conduct by the owner of the establishment. He aggressively approached two women and engaged in a verbal confrontation which made me concerned for their safety. This behavior is unacceptable and should not be tolerated.
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December 2023 by Kristen L.
I had a great experience at this location. I had the pleasure of having Jeff help me at pickup and drop off. He was fast, courteous and took the time to answer all my questions. I will definitely use this location again.
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October 2023 by René Bristol
I’d give zero stars if possible! Don’t reserve a rental car with Avis if you actually want the vehicle to be available for you when arrive for pick up, because it won’t be. Then you’ll only have options to choose from that will cost you more money. What’s the point of reservations if they don’t actually ensure a vehicle is available for you?
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October 2023 by Rick Ryan
Always get great customer service from this location. I had to change to the other major rental car company in town for awhile, not by choice. My company is back with Avis now and I much happier. Jeff is the best and always puts a smile on my face!
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October 2023 by William Carter
Avis auto rental located at the Brandon Mall in Brandon, Florida is a convenient location to pick-up and return your rental. The staff were very helpful and courteous. As with most auto rental businesses, they may not have the car you want available so it is best to reserve a vehicle.
