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April 2024 by Russ Diamond
Needed to set up an estate account. Lots of run around, more documents needed over several days, still not opened. Went to another financial institution and completed in 45 minutes.
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April 2024 by Ana Lobo
Excellent service, grateful for the work and quality of service from Liliana Mora, very attentive and kind. Thank you so much.
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March 2024 by Dana Moye
Bank of America is the worst. No drive up window. Have to stand in line to make a payment, line always out the door and only 2 people working on a Friday. I Stood in line for 35 minutes just to drop off a check.... Thank God I do not bank with BOA I was here for a friend.
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March 2024 by Pornthip Andrews
I usually don’t leave bad review!!!Not impressed & disappointed!!!!
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February 2024 by ALI SHOX
Liliana Mora was best and kind staff. She did all her best for us and we are really appreciate it
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December 2023 by Brian C
Learn to answer the phoneUpdate: After calling a different branch that picked up immediately I recommend going to them over this branch. Seems to be they are more concerned with answering poor reviews quicker than answering their phones for clients that do business at their branch. Oh well :)
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December 2023 by Nicole Madsen
Easy drive up to make deposits or get cash out
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November 2023 by Luxury Import Export LLC
Vennell was beyond exceptional! He was caring and understanding of our needs, and provided a level of customer service that’s hard to find anywhere anymore. The location itself is very spacious and clean, with enough seating in the event a client has to wait to be seen.
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October 2023 by Sharon Jones
Easy access. Don't have to leave the car. Fast service
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August 2023 by A S
Went to the bank to make a deposit floor manager immediately greeted me and asked what service I was looking for. He quickly explained that I do not need to stay in line to make a simple deposit. He showed me how to do it via the ATM located inside. Even walked me thru the process step by step. Excellent customer service.
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August 2023 by Terrell Ray
This bank provides extremely poor customer service. Starting from the lady who greets you at the entrance to the staff members who are supposed to assist you, the overall experience is highly unsatisfactory. When I entered the bank to conduct some business, I had to speak with a specific staff member. The lady at the front desk instructed us to have a seat and assured us that the staff member would assist us once he was finished with his current customers. However, after they left, the staff member went to the back and returned to engage in a conversation with the lady at the front desk, completely disregarding our presence. To make matters worse, another lady walked in, and despite the receptionist mentioning and even pointing at us, the staff member chose to attend to the new arrival instead of us. It is incredibly frustrating to consistently encounter such subpar customer service.
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August 2023 by Scott Cruea
Pick and choose who they take care of went in to take care of some business that we could only do there and they made us wait then took others ahead of us that came in after us. I know why I don’t bank here for sure.
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July 2023 by Weili
Adriana was very helpful and friendly when I went to open my BoA account and I highly recommend her services! Multiple ATMs and conveniently located in Brandon.
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June 2023 by Amanda Silva
"Business Clients" line is a complete joke. Don't count on that line ever being available because it is just for show ?
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May 2023 by Joe Triplett
Great money. Long lines. Endangered species support.